James Jackson
Wichita Falls,TX
Summary
Dedicated service professional with expertise in customer relations, problem-solving, and team leadership. Committed to delivering exceptional service and tailored solutions, ensuring high client satisfaction and loyalty.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Service Professional
Arrow Exterminators
Graham, TX
09.2024 - Current
- Conducted thorough inspections to identify pest issues and recommend appropriate treatment plans.
- Increased customer loyalty through personalized attention and genuine care for their needs.
- Provided exceptional customer service by addressing inquiries and educating clients on pest prevention strategies.
- Adapted quickly to changing work environments, showcasing flexibility in handling diverse pest control challenges.
- Managed high-volume workloads while maintaining a strong focus on client satisfaction.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
Service Technician
Wal-Mart Service Center
Wichita Falls, TX
07.2023 - 09.2024
- Performed oil changes and fluid checks on various vehicle makes and models.
- Maintained cleanliness and organization of work area and tools to ensure safety compliance.
- Assisted in training new technicians on proper procedures and equipment usage.
- Diagnosed basic vehicle issues related to lubrication and fluid systems effectively.
- Kept shop areas neat, clean, and free of safety hazards.
- Greeted customers and answered questions about oil changes and other services.
- Increased overall shop productivity by maintaining a clean and organized work environment.
- Enhanced customer trust and loyalty through clear communication of service recommendations and explanations of performed tasks.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Worked alone or in team-based systems to complete up to 20+ oil changes each day.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
Lawn Care Technician
A-perm-o-green Lawn
Wichita Falls, TX
02.1999 - 06.2023
- Operated and maintained lawn care equipment to ensure optimal performance and longevity.
- Applied fertilizers and pesticides following safety guidelines to enhance lawn health.
- Diagnosed and resolved common lawn issues, providing effective solutions for customers.
- Developed customized lawn care plans based customer needs.
- Trained new technicians on equipment usage and best practices for lawn maintenance.
- Provided exceptional customer service, addressing inquiries and building lasting client relationships.
- Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
- Contributed to a safe work environment by adhering to safety protocols during all lawn care activities.
- Promoted company values through professional demeanor and following uniform guidelines during interactions with clients.
- Optimized watering schedules for clients'' lawns to conserve water resources while promoting healthy turf growth.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
Education
High School Diploma -
S.H. Rider High School
Wichita Falls, TXSkills
- Upselling strategies
- Supply management
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Team leadership
- Active listening
- Adaptability and flexibility
- Strong work ethic
- Equipment maintenance
- Customer service
- Weather tolerance
- Machine safety practices
- Route management
- Chemical application
- Service sales
- Fertilization application
- Jobsite safety
- Weed identification
- Lawn aeration
- Flexible and adaptable
- Responsible and punctual
- Complaint resolution
Certification
- pest control License - 6/20/25 - present
Timeline
Service Professional
Arrow Exterminators
09.2024 - Current
Service Technician
Wal-Mart Service Center
07.2023 - 09.2024
Lawn Care Technician
A-perm-o-green Lawn
02.1999 - 06.2023
High School Diploma -
S.H. Rider High School