Denise Robinson
New Port Richey,FL
Summary
At Red Lobster, I excelled in a fast-paced environment, mastering multitasking and complaint resolution, which significantly enhanced guest satisfaction and loyalty. My proactive approach and dedication to professional development, coupled with exceptional relationship-building skills, consistently exceeded performance goals, fostering a positive and efficient team dynamic.
Experienced with managing client interactions and ensuring service excellence. Utilizes effective communication and problem-solving techniques to address and resolve client concerns. Strong understanding of importance of teamwork and adaptability in maintaining high service standards.
Overview
28
28
years of professional experience
Work History
Service Professional
Red Lobster
02.1997 - 09.2024
- Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
- Managed high-volume workloads while maintaining a strong focus on guest satisfaction.
- Demonstrated commitment to professional development by actively participating in trainings relevant to my field.
- Developed strong relationships with guests, leading to repeat business.
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
- Developed strong relationships with guest through exceptional customer service skills.
- Proactively addressed potential issues before they escalated, preventing negative impacts on the guest experience.
- Resolved guest complaints, ensuring an optimal resolution for both the guest and company.
- Increased customer loyalty through personalized attention and genuine care for their needs.
- Collaborated with team members to deliver exceptional customer experiences.
- Exceeded performance goals by effectively managing multiple tasks in a fast-paced environment.
- Adapted quickly to changing conditions or unexpected challenges, demonstrating flexibility without compromising performance.
Education
Sterling Heights High
Sterling, MISkills
- Upselling strategies
- Complaint resolution
- Attention to Detail
- Teamwork and Collaboration
- Multitasking Abilities
- Reliability
- Active Listening
- Adaptability and Flexibility
- Relationship Building
- Self Motivation
- Customer Relationship Management
- Conflict Resolution
Timeline
Service Professional
Red Lobster
02.1997 - 09.2024
Sterling Heights High
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