Matthew Ghorstygrbrakoxfdeis
Lumberton,TX
Summary
Driven by a proven track record of enhancing customer experiences at Longhorn Steakhouse, I excel in complaint resolution and adaptability. My expertise in upselling strategies and excellent communication has significantly contributed to team success. Skilled in both leadership and collaboration, I consistently deliver results that exceed employer expectations, fostering brand awareness and driving sales growth.
Overview
10
10
years of professional experience
Work History
Service Professional
Longhorn Steakhouse
07.2023 - Current
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained database systems to track and analyze operational data.
- Frequently inspected production area to verify proper equipment operation.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
Market Coordinator
Waitr
03.2020 - 11.2020
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Tracked and reported on marketing campaign responses.
- Answered general marketing department inquiries by email, phone, and mail.
- Used online and offline marketing to generate leads, increase visibility and drive sales growth.
- Managed workflow between staff, coordinating documents, and creative material distribution.
- Planned and executed internal and external marketing events.
- Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
Server
LongHorn Steakhouse
06.2017 - 03.2020
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Customer Service Cashier
Academy Sports and Outdoors
08.2016 - 06.2017
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Counted money in drawers at beginning and end of each shift.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized various software applications to process customer orders.
Shift Manager/Key Holder
Freebirds World Burrito
01.2015 - 06.2016
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Counted registers and cleaned and secured shop at end of shift.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
No Degree - Computer Science And Programming
Lamar University
Beaumont, TXNo Degree - Nursing
University of South Carolina - Beaufort
Okatie, SCSkills
- Paperwork Processing
- Upselling strategies
- Brand Awareness
- Expense Monitoring
- Complaint resolution
- Supply Management
- Industry Expertise
- Excellent Communication
- Team building
- Teamwork and Collaboration
- Adaptability and Flexibility
Timeline
Service Professional
Longhorn Steakhouse
07.2023 - Current
Market Coordinator
Waitr
03.2020 - 11.2020
Server
LongHorn Steakhouse
06.2017 - 03.2020
Customer Service Cashier
Academy Sports and Outdoors
08.2016 - 06.2017
Shift Manager/Key Holder
Freebirds World Burrito
01.2015 - 06.2016
No Degree - Computer Science And Programming
Lamar University
No Degree - Nursing
University of South Carolina - Beaufort