Summary
Overview
Work History
Education
Skills
Timeline
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Valerie Dirickson

Valerie Dirickson

Englewood,CO

Summary

Proven Service Professional with a track record of enhancing customer satisfaction and streamlining service processes at Ewing Outdoor Supply. Excels in complaint resolution and project planning, demonstrating strong time management and interpersonal skills. Achieved significant repeat business through exceptional service and client relationship building.

Overview

8
8
years of professional experience

Work History

Service Professional

Ewing Outdoor Supply
05.2019 - 04.2024
  • Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
  • Managed high-volume workloads while maintaining a strong focus on client satisfaction.
  • Demonstrated commitment to professional development by actively participating in trainings, workshops, or seminars relevant to my field.
  • Developed strong relationships with clients, leading to repeat business and referrals.
  • Assisted in training new employees, sharing knowledge of best practices and company procedures.
  • Streamlined service processes, resulting in improved efficiency and productivity.
  • Collaborated with team members to deliver exceptional customer experiences.
  • Resolved customer complaints, ensuring an optimal resolution for both the client and company.

Pizza Delivery Driver

Papa John's Pizza
09.2017 - 03.2019
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Maintained a clean driving record, ensuring safe and responsible transportation of food items.
  • Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
  • Processed payments by accepting cash, checks and credit and debit card payments.
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Collaborated with team members and contributed to team efforts by supporting other workstations during shift.

Ramp Agent

United Airlines
04.2017 - 05.2018
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.

Crew Member

Papa Murphy's Take And Bake Pizza
08.2016 - 06.2017
  • Took orders, prepared pizzas, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.

Education

GED -

Pickens Technical College
Aurora, CO
05.2015

Skills

  • Upselling strategies
  • Complaint resolution
  • Industry Expertise
  • Supply Management
  • Paperwork Processing
  • Project Planning

Timeline

Service Professional

Ewing Outdoor Supply
05.2019 - 04.2024

Pizza Delivery Driver

Papa John's Pizza
09.2017 - 03.2019

Ramp Agent

United Airlines
04.2017 - 05.2018

Crew Member

Papa Murphy's Take And Bake Pizza
08.2016 - 06.2017

GED -

Pickens Technical College

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Valerie Dirickson