Destiny Castillo
340 Hiller Dr Biloxi ,MS
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
PATIENT ACCESS REPRESENTATIVE
Concentrix
12.2023 - 06.2025
- Assisted clients with inquiries by addressing account and service-related issues with professionalism and accuracy.
- Coordinated appointment scheduling, account updates, and verification processes to enhance efficiency and customer satisfaction.
- Maintained customer records across multiple systems while achieving error-free data entry.
CUSTOMER SERVICE TEAM LEAD
Alorica
11.2022 - 12.2023
- Assisted in conducting training sessions to improve service skills, leading to enhanced customer satisfaction ratings.
- Tracked team performance metrics to identify patterns, resulting in focused coaching and increased productivity.
- Guided new employees in adopting team values, promoting a supportive culture and seamless onboarding process.
- Fostered teamwork by facilitating regular meetings, improving communication and alignment on service objectives.
- Conducted daily team huddles to unify goals, enhancing cohesion and commitment to exceptional customer service.
CUSTOMER SERVICE SPECIALIST
Teleperformance
02.2020 - 11.2022
- Assisted customers by addressing inquiries quickly and improving client satisfaction through effective support.
- Reviewed customer interaction data to discover trends that guided training programs, enhancing team performance and service quality.
- Collaborated with various teams to optimize processes, achieving faster response times and a more effective service workflow.
- Analyzed customer feedback to pinpoint service gaps, leading to improvements that boosted client retention.
- Built relationships with internal teams to better understand customer needs, facilitating smoother communication and timely issue resolution.
- Recorded customer interactions accurately, aiding data-driven decisions that enhanced service delivery.
Education
Diploma - undefined
Heidelberg High School
Heidelberg, MS05.2019
Skills
Critical Data Entry
Multitasking Abilities
Active Listening
Organization and Time Management
Good Telephone Etiquette
Critical Thinking
MS Office( Word, Excel , Powerpoint)
Recordkeeping strengths
Experience with diverse populations
Attention to Detail
40 WPM
Flexible and Adaptable
Articulate and Well-spoken
Timeline
PATIENT ACCESS REPRESENTATIVE
Concentrix
12.2023 - 06.2025
CUSTOMER SERVICE TEAM LEAD
Alorica
11.2022 - 12.2023
CUSTOMER SERVICE SPECIALIST
Teleperformance
02.2020 - 11.2022
Diploma - undefined
Heidelberg High School