Juandy F Baez Guzman
Newark
Summary
Energetic, personable, and detail-oriented individual with a proven ability to motivate teams and foster collaborative success. Recognized for delivering outstanding customer service and thriving in high-pressure, fast-paced environments.
Overview
6
6
years of professional experience
Work History
Deli Clerk
ShopRite
Newark, NJ
08.2025 - Current
- Follow approved procedures for receiving, code dating, preparing, storing, and price marking, arranging, and restocking products to ensure quality, accuracy, and product rotation and protection.
- Work cooperatively with others.
- Perform all duties in accordance with ShopRite Service Priorities (Safety, Friendliness, Presentation, and Efficiency).
- Be knowledgeable in and able to differentiate between all of the various types of merchandise, including taste, preparation method, or use, and price differences between varieties of similar classes of products.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
Cashier
Macdonals
Newark, NJ
04.2023 - 07.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of service areas to enhance customer experience.
- Assisted in training new staff on cash handling procedures and customer service protocols.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction with services provided.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
Customer Service Agent
Cariports S.A.
Punta Cana, DR
06.2022 - 09.2022
- Verify customers’ personal identification, tag, lift, and handle their luggage
- Announce flight arrivals, departures, and pre-boarding information via the public address system
- Communicate with our customers to keep them constantly informed
- Coordinate various duties with coworkers and other departments to ensure proper handling of customers
- Help prepare aircraft cabin for customer boarding and departure
Analyst
Synergies Corp.
Santiago De Los Caballeros, DR
10.2020 - 05.2022
- Updated and managed insurance information within company systems.
- Performed accurate and efficient data entry.
Education
Bachelor of Science - Social Sciences
Essex County College
Newark, NJ08-2026
Bachelor of Arts - Psychology
Technological University of Santiago - UTESA
Santiago De Los Caballeros, DR07-2022
High School Diploma -
Pedro Henriquez Ureña
Santiago Rodriguez, DR06-2015
Skills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
- Team player
Languages
English
Native or Bilingual
Interests
- Road Trips
- Train Travel
- Adventure Travel
- Historical Exploration
- Documenting and sharing travel experiences
Internships
264 hours/Unpaid Internship at Pedro Henriquez Ureña Secondary School
Duties - Assist the school psychologist with routine tasks, which included:
- Monitored students' academic performances
- Supported students' learning
- Met with teachers and parents regarding student progress
- Identified students who needed counseling and intervention
- Assisted with conflict resolution and behavioral management
Timeline
Deli Clerk
ShopRite
08.2025 - Current
Cashier
Macdonals
04.2023 - 07.2025
Customer Service Agent
Cariports S.A.
06.2022 - 09.2022
Analyst
Synergies Corp.
10.2020 - 05.2022
Bachelor of Science - Social Sciences
Essex County College
Bachelor of Arts - Psychology
Technological University of Santiago - UTESA
High School Diploma -
Pedro Henriquez Ureña