Juan Elías Díaz Madera
Santo Domingo,RD
Summary
Dynamic professional with a proven track record in enhancing customer retention strategies and demonstrating exceptional communication skills. At Alorica, led initiatives that significantly improved customer service experiences. Skilled in Adobe Photoshop and adept at fostering professionalism and integrity. Expertise in call center operations and adept at turning insights into actionable strategies.
Overview
12
12
years of professional experience
Work History
Agent Support Specialist
Alorica
Santo Domingo, DR
01.2021 - Current
- Collaborated with cross-functional teams on projects related to customer service initiatives.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Created user accounts, maintained security settings and reset passwords as needed.
- Copied, sorted and filed records of office activities and business transactions.
- Attended weekly meetings with management to discuss current trends in customer service.
Marketing Assistant
Corripio
Santo Domingo, DR
03.2016 - 04.2019
- Drafted press releases highlighting new products or services offered by the company.
- Assisted teams with aligning marketing strategies and objectives based on data-driven insights.
- Coordinated logistics for external marketing events and conferences.
Photography Assistant
Studio Brador
Santo Domingo, DR
01.2013 - 01.2015
- Prepared proofs for clients to review and select final images.
- Took pictures of individuals, families, and small groups in studio or on location.
- Selected and adjusted subjects, equipment, and lighting to achieve desired effects.
- Edited raw image files in Adobe Photoshop for post-production work.
Education
Associate of Arts - Publicity
Universidad APEC
Skills
- Customer retention strategies
- Professionalism and integrity
- Exceptional communication
- Call center experience
- Strong empathy
- Reporting and documentation
Affiliations
- Music
- Photography
- Cinematographic
- Tourism
Languages
Spanish
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Agent Support Specialist
Alorica
01.2021 - Current
Marketing Assistant
Corripio
03.2016 - 04.2019
Photography Assistant
Studio Brador
01.2013 - 01.2015
Associate of Arts - Publicity
Universidad APEC