Juanelle Simmons
Oakland ,CA
Summary
Unit Coordinator at Sutter Health West Affiliate with exceptional customer service compliance with HIPAA. Proven track record in optimizing patient care coordination and enhancing communication among healthcare teams. Skilled in electronic charting and adept at problem-solving, ensuring efficient operations and improved patient outcomes.
Experienced with coordinating unit operations, ensuring seamless workflow and task management. Uses effective communication and organizational skills to support team needs and goals. Knowledge of time management and resource allocation to enhance team performance.
Overview
39
39
years of professional experience
Work History
Unit Coordinator
Sutter Health West Affiliate
San Francisco, CA
04.1987 - Current
- Assisted visitors with directions and information regarding unit logistics. Supported management of electronic health records in Epic to keep patient data current. Aided in phone operations and facilitated the admission process for labor preterm and antepartum patients. Helped manage patient records, supply orders, and scheduling of surgeries and appointments. Collaborated with outside hospitals to acquire timely lab results and prenatal documentation.
- Streamlined communication processes among patients, nurses, physicians, and families to improve healthcare delivery.
- Executed multitasking strategies to maintain accuracy in medical terminology and computer-related tasks.
- Delivered exceptional customer service by addressing patient inquiries and resolving issues efficiently.
- Managed confidential patient information with strict adherence to HIPAA regulations to ensure privacy rights protection.
- Facilitated training for new unit coordinators on unit-specific protocols to enhance team proficiency
- Facilitated effective communication among patients, families, physicians, and healthcare team members regarding patient conditions.
Education
Lactation Educator
Evergreen Perinatal Education
Emeryville, CAMedical Terminology, Ward Clerk -
CCSF
San Francisco California EKG Tech
John Adams
San Francisco, CASkills
HIPAA compliance
Documentation skill
Multi-line phone system
Reception management
Medical terminology
Electronic charting
Patient scheduling
Supply restocking
Records scanning
Retrieving medical record
Replenishing inventory
Phone reception
Medical terminology proficiency
Faxing orders
Scheduling tests and procedures
Customer service
Timeline
Unit Coordinator
Sutter Health West Affiliate
04.1987 - Current
Lactation Educator
Evergreen Perinatal Education
Medical Terminology, Ward Clerk -
CCSF
EKG Tech
John Adams