Kimberly Marcum
Mt Vernon
Summary
Dedicated professional with over 15 years in healthcare administration, excelling in training and mentoring new staff. Strong focus on customer service and process improvements, contributing to a more efficient unit and enhanced patient flow.
Overview
15
15
years of professional experience
Work History
Unit Coordinator
Mt Carmel Hospital
2011.04 - Current
- Managed patient records and ensured accurate data entry into electronic health systems.
- Coordinated communication between medical staff, patients, and families to streamline information flow.
- Processed admissions and discharges efficiently, adhering to established protocols and timelines.
- Trained new clerical staff on administrative procedures and software applications for effective onboarding.
- Implemented process improvements that enhanced operational efficiency within the unit's administrative functions.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Monitored inventory levels of office supplies and medical materials, ensuring timely replenishment.
Education
High School Diploma -
Big Walnut
Sunbury, OHSkills
- Scheduling management
- New admissions
- Appointment scheduling
- Supply inventory
- Motivational skills
- Software knowledge
- Patient flow
- HIPAA compliance
- Training and mentoring
- Patient registration
- HIPAA guidelines
- Attention to detail
- Time management
Timeline
Unit Coordinator
Mt Carmel Hospital
2011.04 - Current
High School Diploma -
Big Walnut