Joselyn Cirino
Charlestown,MA
Summary
Personable administrative assistant, skilled at using relationship-building to cultivate positive patient, staff and management connections. Knowledgeable and professional, skilled in administrative support and customer service.
Bringing 10 plus years of experience managing fast-paced, front desk operations.
Strong planning, problem solving and communication skills.
Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Resourceful Unit Coordinator known for high productivity and efficient task completion. Possess specialized skills in patient care coordination, medical record management, and staff scheduling.
Excel in communication, teamwork, and adaptability, ensuring seamless operation within healthcare settings.
Experienced Unit Coordinator with robust background in healthcare administration.
Successfully streamlined operations, improved patient flow and ensured compliance within fast-paced hospital settings.
Strengths lie in coordinating unit activities, managing administrative tasks, and enhancing team communication.
Known for offering support to medical staff and delivering high-quality patient care services.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
22
22
years of professional experience
Work History
Unit Coordinator
Beth Isreal Deaconess Medical Center
Boston, MA
09.2023 - Current
- Coordinated patient admissions, transfers, and discharges to ensure seamless workflow and patient satisfaction.
- Identified opportunities for process improvements within the unit.
- Provided daily physician on call schedules for postpartum and antepartum nursing staff.
- Communicated with management to facilitate efficient unit operation.
- Maintained records management system to process personnel information and produce reports.
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
- Provided support and guidance to nursing staff on patient care issues.
- Acted as a liaison between hospital departments, medical staff, families, and community agencies regarding patient care issues.
- Explained policies, procedures and services to patients.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Provided administrative support to healthcare teams, including data entry, filing, and preparing reports.
- Responded to patient call lights quickly and expedited appropriate follow-through.
- Prepared to respond to emergency situations with calmness, readiness, and ease to ensure and maintain favorable outcomes within unit and in coordination with other units within department.
- Assisted with patient care activities under the direction of nursing staff to support patient needs.
- Compiled and submitted daily reports on patient admissions, discharges, and transfers for administrative use.
Administrative Assistant III
New England Baptist Hospital, Orthopedic Surgery
Boston, MA
10.2014 - 09.2023
- Front office lead support.
- Providing support and customer service for all office related clinical matters.
- Scanning in patient records into EMR.
- Scheduling clinical appointments for surgical consultations.
- Answering all incoming phone calls.
- Triaging all incoming and outgoing faxes.
- Assisting with insurance referrals and authorizations for office visits and studies.
- Assisting with coding for office billing sheets on clinic days.
- Assisting with procedure scheduling and obtaining results and linking into EMR.
- Assisted in the scheduling of appointments and meetings for surgeon and office.
- Performed quality assurance checks of all documents prior to review.
- Editing and revision of medical documentation and medical office notes prior to submission and finalization.
Cashier Team Lead
Dunkin' Donuts
Boston, MA
01.2008 - 04.2015
- Money handling including but not limited to: daily tips, daily cash intake, assessment of daily sales goals and working at cash register handling general sales.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Met high productivity standards in processing payments for customers.
- Trained new team members in cash register operation, stock procedures and customer service.
Per Diem Assistant Teacher
Kids First Day Care & Learning Center
Chelsea, MA
03.2003 - 08.2008
- Assisting lead teacher(s) with various classrooms grouped by age: infant, toddler, and preschool.
- Maintained safe, educational environment for students during learning and free play time.
- Communicated regularly with parents, teachers and administrators about students' progress and needs.
- Assembled instructional materials for children's projects and play-time.
- Promoted calm, disciplined classroom setting for successful learning.
- Created colorful, attractive displays for bulletin boards and hallways.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Assisted teachers with lesson preparation and curriculum implementation.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Wiped down desks and gave students hand sanitizer to avoid germ spread.
Education
Associate of Arts - Liberal Arts And Sciences
Bunker Hill Community College
Charlestown, MA06.2020
Skills
- Strong people and interpersonal skills
- Workers' compensation knowledge
- Records management systems
- Document retrieval
- Insurance eligibility verification
- Data entry documentation
- Microsoft
- e Clinical Works (EMR)
- Sensitive material handling
- Front office operations
- Technologically savvy
- Administrative operations
- Phone call answering
- Deadline-oriented
- Multitasking and prioritization
- Professional and polished presentation
- Prioritizing patients
- Organization and efficiency
- Resourceful
- Medical terminology
- Medical billing
- Schedule management
- Understands grammar
- Staff scheduling
- Software knowledge
- New admissions
- Supply inventory
- Document control
- Scheduling management
- Records management
- Department collaboration
- Patient scheduling expertise
- Stress management techniques
- Supply restocking
- Unit reception
- Emergency response support
- Workflow coordination
- Critical thinking
- Professionalism and ethics
- Healthcare software
- Medical records management
- Patient flow
Timeline
Unit Coordinator
Beth Isreal Deaconess Medical Center
09.2023 - Current
Administrative Assistant III
New England Baptist Hospital, Orthopedic Surgery
10.2014 - 09.2023
Cashier Team Lead
Dunkin' Donuts
01.2008 - 04.2015
Per Diem Assistant Teacher
Kids First Day Care & Learning Center
03.2003 - 08.2008
Associate of Arts - Liberal Arts And Sciences
Bunker Hill Community College