Naidelyn Alvarez
Bridgeport,CT
Summary
Detail-oriented and customer-focused professional with strong experience in retail sales, leadership, and fast-paced environments. Proven ability to deliver exceptional customer experiences, drive sales, and build strong relationships. Background in healthcare enhances ability to multitask, communicate effectively, and remain calm under pressure. Passionate about wellness, fashion, and creating a positive in-store experience
Overview
9
9
years of professional experience
1
1
Certification
Work History
UNIT COORDINATOR
Stamford Hospital
Stamford, CT
08.2020 - Current
- Managed daily operations by assisting in ticket creation for broken equipment. Supported procurement of necessary supplies and equipment from vendors for patient care. Documented and organized floor management tasks while responding to phone calls and relaying messages to nursing staff.
- Facilitate communication between patients, healthcare providers, and family members to ensure optimal care delivery. Assist with patient admissions, discharges, and transfers, ensuring accurate documentation and timely processing.
- Maintain accurate and up-to-date patient records in compliance with healthcare regulations. Monitor and update databases, tracking patient information and departmental metrics.
- Act as a liaison between departments, addressing inquiries and resolving issues efficiently. Provide exceptional customer service, addressing patient and family concerns with empathy and professionalism.
- Schedule staff shifts and coordinated coverage to ensure adequate unit staffing. Support new staff orientation and ongoing training initiatives.
- Develop and implement administrative procedures to enhance workflow and improve team efficiency.
- Assisted in organizing training sessions and employee events, fostering a positive workplace culture.
Assistant Manager
Finish Line
Milford, CT
06.2024 - 01.2025
- Led team to enhance customer service standards and improve overall store performance.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends and inform strategic merchandising decisions.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
CUSTOMER SERVICE REPRESENTATIVE
Allstate
Shelton, CT
02.2019 - 07.2019
- Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing information about products and services.
- Maintain accurate records of customer interactions and transactions, ensuring information is up-to-date and compliant with company policies.
- Assist in onboarding new team members by sharing knowledge of processes, systems, and customer service best practices.
- Assist in coordinating meetings, training sessions, and other activities, ensuring efficient use of resources and time.
Retail Sales Associate
Marshall's
Bridgeport, CT
01.2017 - 08.2018
- Delivered exceptional customer service, enhancing overall shopping experience and fostering repeat business.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Trained new associates on store policies and procedures, promoting a cohesive team environment.
- Implemented visual merchandising strategies to optimize product displays and drive sales performance.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
Bachelor of Science - Psychology
University of Bridgeport
Bridgeport, CT05.2025
Skills
- Bilingual: Fluent in English & Spanish
- Microsoft Office: Word, Excel, PowerPoint
- Meditech and Epic
- Knowledge of labor laws and HR best practices
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Ability to handle sensitive information with discretion
- Customer service
Certification
- Certified Nurse Assistant
- Basic Life Support (BLS)
Timeline
Assistant Manager
Finish Line
06.2024 - 01.2025
UNIT COORDINATOR
Stamford Hospital
08.2020 - Current
CUSTOMER SERVICE REPRESENTATIVE
Allstate
02.2019 - 07.2019
Retail Sales Associate
Marshall's
01.2017 - 08.2018
Bachelor of Science - Psychology
University of Bridgeport