Juanesha Knott
Customer Service
Lawrenceville,GA
Summary
Diligent customer service associate with background in eligibility verification and customer service. Successfully identified and resolved complex eligibility issues, ensuring compliance with regulations. Demonstrated strong problem-solving abilities and effective communication skills.
Overview
14
14
years of professional experience
Work History
Eligibility Associate
Department of Human Services
Lawrenceville, GA
10.2025 - Current
- Utilized advanced software tools to efficiently manage applicant records, enhancing organization and accessibility of data.
- Enhanced client satisfaction by efficiently processing applications.
- Provided excellent customer service, addressing client concerns and answering questions about program eligibility requirements.
Sales Consultant
CarMax
Atlanta, GA
01.2024 - 06.2024
- Use knowledge of CarMax inventory to assist customers in finding a vehicle that meets their needs
- Guide customers every step of the way, from sales or appraisal to test drives and arranging financing applications
- Complete all relevant records and documentation to ensure smooth transactions for our customers
Operations Associate
Jetty Insurance
Atlanta, GA
02.2022 - 12.2023
- Troubleshoot customer issues via help desk ticket request
- Assist customers over the phone interested in Jetty Services
- Assist partners with updates to members policies
Collections Specialist/LMT
Greensky
Atlanta, GA
06.2020 - 02.2022
- Assist customers who experience hardships due to Covid
- Offer relief options available to customers
- Collect past due payments if unable to provide relief for customers
Customer Care Specialist
Capstone Logistics
Peachtree Corners, GA
05.2019 - 01.2020
- Answered inbound calls
- Processed Service Request (Refunds and/or rebills)
- Managed accounts for payments
Senior Customer Care Specialist
Assurant
Duluth, GA
04.2017 - 05.2019
- Assist the team chat and take escalated calls and assist with facilitating new hire training class
- Practice self-awareness and provide proper coaching to peers when taking escalations
- Responsible for recognizing exceptional Key Performance Indicators with peers
- Assist with facilitating new hire training class
Lead Cashier
Total wine & more
Brookhaven, GA
08.2015 - 04.2017
- Pulled weekly/monthly reports
- Prepared money for either Dunbar or Garda money trucks
- Assisted with scheduling team members every week
Quality Assurance
Career Connections Inc.
Norcross, GA
11.2014 - 08.2015
- Trained Quality Assurance agents when promoted
- Monitored agents with poor Net Promoter Scores
- Executed a plan to bring Net Promoter Scores up with poor performing agents
Inside/Outside Sales Representative
TruGreen
Suwanee, GA
04.2014 - 11.2014
Patient Care Coordinator
MyEyeDr.
Centerville, VA
04.2012 - 09.2012
Education
Secondary Education -
Grand Canyon University
Atlanta, GA01-2016
Skills
- Administrative Assistant
- Customer Service Specialist
- Junior Trainee
- Quality Assurance
- Effective communication skills
- Documentation and paperwork
Accomplishments
- Consistent Sales Performance: Assisted over 100 customers in 6 months with vehicle purchases and financing.
- Efficient Problem Solving: Resolved 150+ help desk tickets monthly, maintaining 95% customer satisfaction rating.
- Effective Training Leader: Facilitated training for 20+ new hires, enhancing team efficiency by 30%.
- Successful Collections Support: Reduced past due payments by 40% during Covid by offering relief options.
Timeline
Eligibility Associate
Department of Human Services
10.2025 - Current
Sales Consultant
CarMax
01.2024 - 06.2024
Operations Associate
Jetty Insurance
02.2022 - 12.2023
Collections Specialist/LMT
Greensky
06.2020 - 02.2022
Customer Care Specialist
Capstone Logistics
05.2019 - 01.2020
Senior Customer Care Specialist
Assurant
04.2017 - 05.2019
Lead Cashier
Total wine & more
08.2015 - 04.2017
Quality Assurance
Career Connections Inc.
11.2014 - 08.2015
Inside/Outside Sales Representative
TruGreen
04.2014 - 11.2014
Patient Care Coordinator
MyEyeDr.
04.2012 - 09.2012
Secondary Education -
Grand Canyon University