Juan Esteban Amezquita
Davie,FL
Summary
Bilingual (English/Spanish) customer service and sales professional with over a year of experience in the insurance industry and retail sectors. Adept at providing exceptional customer service, managing client inquiries, and driving sales across a diverse range of products. Strong communication skills, both written and verbal, enable effective interaction with clients, fostering positive relationships and ensuring customer satisfaction. Proven ability to adapt to new environments, engage with diverse clientele, and consistently meet sales targets. Skilled in problem-solving, active listening, and maintaining a customer-centric approach.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Vapor Buy
Oakland, Fl
04.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Coordinated with stock team to expedite restocking of high-demand items.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Implemented feedback from customer surveys to enhance shopping experience.
- Supported store management in planning and executing seasonal promotions and sales events.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
Junior Sales Representative
MACA INSURANCE
Bogotá, Colombia
11.2022 - 12.2022
- Exceeded sales targets consistently by implementing effective sales strategies and techniques.
- Created compelling sales pitches customized based on individual client requirements leading to successful closures.
- Developed new business opportunities for revenue growth through prospecting and networking activities.
- Facilitated the negotiation process, successfully closing deals that maximized profitability for the company.
- Enhanced customer satisfaction by promptly addressing inquiries, concerns, and providing exceptional after-sales support.
- Supported marketing initiatives by participating in trade shows, promotional events, and other brand-building activities.
- Participated actively in weekly meetings discussing account progress and forecasting future revenues effectively.
Education
A.A - Business Administration And Management
Broward College
Davie, FLSkills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Bilingual
- Good speaker
- Sales Reporting
- Sales Team Leadership
- Goals and performance
- Sales Presentations
- Public Speaking
- Sales strategy
- Sales Planning
- Client Development
- Closing Techniques
- Schedule Coordination
- Sales expertise
- Lead Development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Sales Associate
Vapor Buy
04.2024 - Current
Junior Sales Representative
MACA INSURANCE
11.2022 - 12.2022
A.A - Business Administration And Management
Broward College