Juan Felipe Salazar Pabon
DeLand
Summary
Dedicated bar and front desk professional, skilled in enhancing guest experiences through exceptional customer service and efficient multitasking. Proven ability to maintain cleanliness and streamline operations.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Barback
T-michales Steak & Lobster
10.2024 - 03.2026
- Assisted bartenders in preparing and serving beverages efficiently during high-volume service periods.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Stocked and replenished bar supplies, optimizing inventory management for seamless operations.
- Provided excellent customer service by promptly addressing guest inquiries and requests at the bar.
- Collaborated with team members to enhance workflow and improve overall service quality.
Front Desk Agent
Bellasera Hotel
03.2023 - 06.2023
- Greeted and assisted guests with check-in and check-out procedures, ensuring a seamless experience.
- Managed reservations using hotel management software, optimizing room allocation and availability.
- Responded to guest inquiries promptly, providing information about hotel amenities and local attractions.
- Coordinated with housekeeping to ensure timely room readiness for incoming guests.
- Resolved guest complaints effectively, enhancing overall satisfaction and loyalty to the hotel.
- Processed payments accurately, maintaining financial integrity during transactions at front desk operations.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Host
The Claw Bar & London Club
01.2023 - 03.2023
- Greeted and welcomed guests, creating positive first impressions for a memorable dining experience.
- Managed reservation system, ensuring accurate bookings and minimizing wait times for customers.
- Provided assistance with seating arrangements during peak hours to maintain smooth operations.
- Handled guest inquiries and resolved issues promptly to enhance customer satisfaction levels.
- Trained new hosts on procedures, fostering a collaborative team environment and improving service quality.
- Monitored dining area for cleanliness and readiness, maintaining an inviting atmosphere for patrons.
- Assisted in special event setups, contributing to successful gatherings and enhancing restaurant reputation.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Head Food Runner
T-Michaels Steak & Lobster
10.2019 - 05.2021
- Coordinated timely delivery of food items to ensure optimal guest experience.
- Trained and mentored junior food runners on service standards and protocols.
- Streamlined workflow processes to enhance efficiency in food service operations.
- Collaborated with kitchen staff to prioritize orders and maintain quality control.
- Resolved guest complaints promptly, ensuring satisfaction and repeat business.
- Monitored inventory levels of dining supplies, assisting in stock replenishment efforts.
- Implemented best practices for maintaining cleanliness and organization in dining areas.
- Developed training materials to improve onboarding process for new team members.
Education
High School Diploma -
Naples High School
Naples, FLSkills
- Efficient multitasking
- Cleaning and sanitation
- Cleanliness maintenance
- Flexible schedule
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Graphic Design
Timeline
Barback
T-michales Steak & Lobster
10.2024 - 03.2026
Front Desk Agent
Bellasera Hotel
03.2023 - 06.2023
Host
The Claw Bar & London Club
01.2023 - 03.2023
Head Food Runner
T-Michaels Steak & Lobster
10.2019 - 05.2021
High School Diploma -
Naples High School