Juaniesha Leonard
Newark,DE
Overview
3
3
years of professional experience
Work History
Senior Account Review Specialist
Bank of America
01.2023 - Current
- Established connections with clients, allowing for a comprehensive understanding of their financial health
- Conducted financial assessments to identify potential delinquency risks in client consumer credit accounts.
- Maintained a perfect quality record for 11 months out of the year.
- Proven ability to quickly adapt to evolving processes
- Determine appropriate resolutions that align with collection regulations to mitigate risk
- Deepened customer relationships through empathetic communication and active listening skills.
- Fostered a culture of regular creative idea sharing to increase team engagement and morale
Credit Assistance Specialist - Recovery
Bank of America
04.2021 - 01.2023
- Managed the recovery of outstanding debts on consumer card, business lending, and deposit accounts in collaboration with clients.
- Negotiated settlements and payment arrangements with debt settlement agencies on pre and post charge off accounts
- Supported multiple new hire onboarding and training initiatives as a SME between August 2022 and January 2023
- Participated in various roundtables, offering valuable insight, feedback, and presenting innovative ideas to improve department processes
- Appointed as MDD Champion to assess and communicate performance errors in team's maintenance, documentation, and disclosures
Claims Analyst
Beebe Medical Center
- Researched complex billing issues involving multiple providers or services rendered over a period of time.
- Analyze medical coding to ensure compliance with ICD-10 standards and requirements
- Audited claims, records and diagnosis codes for accuracy, acceptance and completion
- Reviewed client information to confirm accurate insurance information
- Complied with state regulation of Medicaid insurance benefits
Education
Associate of Applied Science - Computer Information Systems
Delaware Technical And Community College - Owens
Georgetown, DESkills
- Program Facilitator
- Team Oriented & Self Starter
- Active Listening
- Decision-Making
- Interpersonal and written communication
- Event Coordination
- Detail Oriented
Affiliations
- Sub Pillar Lead for Black Professional Group - Shortlidge Mentoring: Scheduled and hosted biweekly Webex meetings with mentors and Lead pillars to organize school visits and activities for 25-30 children K-2nd grade. Scheduled monthly Sub Pillar webex meetings to cultivate ideas and presentations for school year 2023-2024
Timeline
Senior Account Review Specialist
Bank of America
01.2023 - Current
Credit Assistance Specialist - Recovery
Bank of America
04.2021 - 01.2023
Claims Analyst
Beebe Medical Center
Associate of Applied Science - Computer Information Systems
Delaware Technical And Community College - Owens