Juanisha Fuller
Jamul
Summary
Dynamic Assistant Manager with a focus on community management and operational excellence. Expertise in enhancing resident satisfaction through effective communication and timely maintenance coordination, fostering a vibrant community environment.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Community Administrator
Firstservice Residential
San Diego, California
10.2025 - Current
- Oversee community communications by creating Mass Communication emails and announcements.
- Implement policies to enhance community safety and compliance standards.
- Oversee maintenance requests ensuring prompt attention and resolution.
- Respond promptly to inquiries from members regarding their accounts or other issues they may have encountered while using the platform.
- Answer calls and respond to inquiries promptly.
- Update and organize a database of current users and their contact information. of current users and their contact information.
- Oversee maintenance requests and administration of various properties.
Assistant Community Association Manager
Associa PMG- Prescott Management
01.2022 - Current
- Prepared and distributed communications to residents, enhancing information flow and community engagement
- Facilitated communication between residents and the board through community portal, promoting transparency and collaboration
- Serve as a point of contact for residents, addressing inquiries, requests, and concerns
- Coordinated resident services, including maintenance requests and amenity reservations, ensuring timely assistance and satisfaction
- Maintain resident records, correspondence, and documents
Service Coordinator
Group 1 Automotive
01.2016 - 01.2022
- Identified service opportunities for inbound customers, enhancing customer satisfaction
- Maintained comprehensive records of customer communications to ensure service completion
- Follow up on all inquiries through the full cycle of service
- Logged calls accurately and documented customer inquiries and services provided for effective follow-up
- Demonstrated efficiency while managing multiple tasks in a fast-paced environment
Lead Representative
Xerox
01.2014 - 01.2016
- Monitored team performance to ensure alignment with targets
- Handled inbound calls to resolve diverse client inquiries
- Determined eligibility by assessing client information against requirements
- Performed account reconciliation to ensure accuracy of financial records.
- Maintain floor operations in absence of supervisor
Education
English Literature
Grossmont College
San Diego, CA01-2012
Skills
- Community management
- Policy implementation
- Account Maintenance
- Document Management
- Maintenance coordination
- Schedule management
- Customer service
- Interpersonal Skills
- Problem Solving
- Project Management
- Microsoft Office
- Financials
- Attention to Detail
- Data entry
- Contract Review
- Governing Documents
- Front Desk Associate
Certification
- Transportation Worker Identification Credential (TWIC)-Active
Timeline
Community Administrator
Firstservice Residential
10.2025 - Current
Assistant Community Association Manager
Associa PMG- Prescott Management
01.2022 - Current
Service Coordinator
Group 1 Automotive
01.2016 - 01.2022
Lead Representative
Xerox
01.2014 - 01.2016
English Literature
Grossmont College