Proven leader in community management and partnership development, I excelled at Roux Crew Entertainment by streamlining processes and enhancing brand awareness. Skilled in problem-solving and Adobe tools, I significantly improved customer service for over 1,000 members, fostering team collaboration and driving membership retention. I bring fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Hi, I’m
Melissa McDonald
Covington,LA
Summary
Overview
11
years of professional experience
Work History
Roux Crew Entertainment
Community Administrator
01.2022 - Current
Job overview
- Assisted with administrative needs of community association.
- Contributed to meetings and work groups to integrate activities, communicate issues and resolve problems.
- Answered video and voice calls to deliver messages to community staff.
- Identified opportunities to streamline processes to meet objectives and made recommendations to the community.
- Attended appropriate continuing education courses to remain up to date on roles and assignments in the community.
- Translated complex information for clients' understanding in co-operative groups of 5-25.
- Digitize video, image, and information files in Adobe, Google Drive and maintained accessable database.
- Maintained accuracy and privacy when composing technical and sensitive correspondence.
- Contacted community members and leaders to obtain additional information.
- Kept abreast of developments in marketplace by researching product line offerings and promotions.
- Provided direct customer service and support for 1,000 community members.
- Maintained accurate and timely documentation of communication with community members and leaders.
Twitch Interactive Inc.
Twitch Streamer
01.2022 - Current
Job overview
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Reviewed scripts and made changes to improve wording, flow or interest levels, consistently producing highly successful shows.
- Participated in meetings with producers and production crew to keep program in step with creative vision.
- Directed work of lighting and sound to coordinate efficient production operations.
- Devised and implemented strategies to create new revenue streams.
- Developed schedules for production, editing, and duplication for timely delivery.
- Presented production ideas and determined creative scenarios for production and delivery.
- Collaborated with network executives to define and propel organization's mission and vision.
- Orchestrated license agreements for music and footage.
- Found appropriate stories and ideas for programming to engage target audiences.
Rousselle Learning AcademyCovington, Louisiana
Homeschool Teacher
10.2013 - Current
Job overview
- Graded homework, quizzes, classwork and exams to report on progress of student achievements.
- Evaluated classical, student-lead and unschooling methodologies for best option.
- Led and coordinated various educational activities to develop students' physical, emotional and social growth.
- Led groups of students on field trips to enriching destinations, introducing to new experiences and broadening education.
- Submitted and assembled student portfolios for local school district to satisfy legal guidelines.
- Researched and chose appropriate curriculum to meet children's abilities and grade levels.
- Researched multiple curricula, methodologies and perspectives as part of educational planning.
- Adapted teaching methods and lesson plans to changing student needs.
- Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
Education
St. Tammany Parish School BoardCovington, LA
GED
09.2004
University Overview
Skills
- Partnership Development
- Community Management
- Brand Awareness
- Fundraising strategies
- Membership retention
- Complaints Investigation
- Dispute Handling
- Deposits Management
- Mobile Device Operation
- Team building
- Team Collaboration
- Problem-solving abilities
Timeline
Community Administrator
Roux Crew Entertainment
01.2022 - Current
Twitch Streamer
Twitch Interactive Inc.
01.2022 - Current
Homeschool Teacher
Rousselle Learning Academy
10.2013 - Current
St. Tammany Parish School Board
GED
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