Ivet Diaz
Arlington,Texas
Summary
My past experience in property management, retail management and as an insurance agent have prepared me for the next challenge. Some of the most important skills I've learned are how to be very meticulous, well-organized and leadership skills. Being a part of these industries have also taught me how to communicate effectively, be open minded and collaborate with team members to improve customer satisfaction.
Overview
10
10
years of professional experience
Work History
Community Administrator
Indio Management
Dallas, TX
07.2021 - 12.2021
- Worked with maintenance staff to complete timely repairs and enhancements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
- Managed community within established cost constraints.
- Evaluated property conditions and recommended improvements.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Received and processed resident payments, and updated system accounts with latest information.
- Introduced effective emergency resolutions and managed special projects.
- Oversaw 7-person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements.
Property Administrator
Sinatra & Co. Real Estate
Ft. Worth , TX
02.2020 - 05.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Developed, reviewed and submitted property operating and capital budgets.
Property Administrator
Wehner Multifamily
Arlington, TX
04.2016 - 02.2020
- Maintained direct contact with customers and operations personnel to maintain positive relationships and exceed customer expectations.
- Developed and maintained business relationships with customers and established consultative approach while promoting solution capabilities within customers' organizations.
- Recorded and reported status of equipment returns, repairs, replacements, sales orders and delivery schedules.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Trained and motivated leasing staff during bi-monthly trainings.
- Effectively explains all lease and community policies to new and current residents.
- Gathers information about markets, competition, etc. and prepares weekly market survey reports to analyze the real estate market trends and conditions in the area.
- Monitors all vacancies and future vacancies in order to react proactively to future occupancy needs.
Licensed Insurance Agent
Allstate Insurance Co
Cedar Hill, TX
10.2013 - 03.2016
- Calculated quotes and educated potential clients on insurance options.
- Obtained underwriting approval by completing application for coverage.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Reported policy changes and company conditions affecting customer satisfaction.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Reviewed customer insurance needs, made recommendations and changes to products.
Insurance Agent
State Farm
Irving, TX
02.2011 - 07.2013
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Obtained underwriting approval by completing application for coverage.
- Finalized sales and collected necessary deposits.
- Conducted annual reviews of existing policies to update information.
Education
High School Diploma -
Justin F Kimball High School
Dallas, TX05.2001
Skills
- Bilingual Skills
- Leadership Skills
- Teamwork and Collaboration
- Computer Literacy
- Organizational Development Skills
- Creativity and Critical Thinking
Languages
Spanish
Native or Bilingual
Timeline
Community Administrator
Indio Management
07.2021 - 12.2021
Property Administrator
Sinatra & Co. Real Estate
02.2020 - 05.2021
Property Administrator
Wehner Multifamily
04.2016 - 02.2020
Licensed Insurance Agent
Allstate Insurance Co
10.2013 - 03.2016
Insurance Agent
State Farm
02.2011 - 07.2013
High School Diploma -
Justin F Kimball High School
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