Juanita Benbow
Lynchburg,SC
Summary
Detailed Client Service Associated known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
Work History
Project Administrator for Change Order Management
Blue Cross And Blue Shield Of South Carolina
02.2024 - Current
- Coordinate activities among divisions functioning areas.
- Perform quality review and escalate functional, quality and time line issues appropriately,
- Prepare written instructions presentation etc and administer training for staff members.
- Follow up with all changes, improvements and processes to ensure Compliance and Effectiveness.
- Responds to issues and/or concerns fro internal/external entities by leading and participating in meetings.
- Promote Compliance within the company.
Claims Customer Service Advocate III
Blue Cross Blue Shield of South Carolina
01.2022 - 02.2024
- Collaborated with team members as a Team Lead/Peer Coach assigned to me to Supervise and/or Train assist via Phone/Chat.
- Promoted superior experience by addressing beneficiaries concerns, demonstrating empathy, and resolving problems swiftly. Assisting providers on why their claims denied; resolved their inquiries and issues; directing them in the right direction.
- Explained types of benefits Medicare recipients were eligible for.
- Prepared corresponding letters to beneficiaries and/or providers.
Claims Processor
Blue Cross Blue Shield of South Carolina
11.2020 - 01.2022
- Processed claims to completion for Veterans.
- Processed and worked through deferrals.
- Able to identify over payments.
- Corrected any incorrect claims for payment to be made in a timely manner.
- Corrected claims that paid wrong by keying, recouping money, and making any adjustments necessary using correct ICD-9, HCPC, and CPT-4 codes.
- Performed research as needed to resolve inquiries
Assistant Store Manager
It’s Fashion
12.2019 - 01.2022
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Direct and supervised employees engaged in sales, inventory, reconciling cash receipts, and in performing services to customers.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Monitor sales activities to ensure that customers receive exceptional customer service and quality merchandise.
- Instruct staff on how to handle difficult and complex sales.
Correctional Officer
Lee Correctional Institution
03.2018 - 11.2019
- Enforce rules and keep order.
- Supervise the activities of inmates.
- Search for contraband items.
- Inspect facilities to ensure that they meet standards.
- Report on inmate conduct
- Aid in rehabilitation and counseling of offenders.
Store Manager
It’s Fashion
05.2007 - 03.2018
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Direct and supervised employees engaged in sales, inventory, reconciling cash receipts, and in performing services to customers.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Monitor sales activities to ensure that customers receive exceptional customer service and quality merchandise.
- Instruct staff on how to handle difficult and complex sales.
Sales Associate/Cashier
The Kangaroo
05.2009 - 07.2009
- Stocked supplies.
- Assisted customers.
- Cash register.
Machine Auditor
Pilgrim’s Pride Corp
07.1996 - 03.2009
- Performed line and SPC Tech checks.
- Regulated line speeds and production.
- Answered telephone.
Education
Diploma - General High School Curriculum
Mt. Pleasant High
Elliott, SC06-1995
Skills
- Exceptional leadership and management skills, interpersonal skills, organizational skills, analytical skills, 24 years of customer service experience
- Exceptional leadership skills
- Verbal and Written Communication
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- De-escalation Techniques
- Office Management skills
- Microsoft Office, Windows, Microsoft Excel, Internet Explorer
- Ability to operate multiple computes systems effectively and efficiently
Timeline
Project Administrator for Change Order Management
Blue Cross And Blue Shield Of South Carolina
02.2024 - Current
Claims Customer Service Advocate III
Blue Cross Blue Shield of South Carolina
01.2022 - 02.2024
Claims Processor
Blue Cross Blue Shield of South Carolina
11.2020 - 01.2022
Assistant Store Manager
It’s Fashion
12.2019 - 01.2022
Correctional Officer
Lee Correctional Institution
03.2018 - 11.2019
Sales Associate/Cashier
The Kangaroo
05.2009 - 07.2009
Store Manager
It’s Fashion
05.2007 - 03.2018
Machine Auditor
Pilgrim’s Pride Corp
07.1996 - 03.2009
Diploma - General High School Curriculum
Mt. Pleasant High
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