Juanita Bess
Huger,SC
Summary
Highly experienced Member Service Rep. known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Member Service Rep. position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Walmart
Mount Pleasant
01.2022 - Current
- Prioritized helping customers over completing other routine tasks in store.
- Greeted customers and helped with product questions, selection
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Developed strong rapport with customers and created positive impression of business.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections, and purchases.
- Managed efficient cash register operations.
Sales Associate
Belk Department Store
Mount Pleasant
10.2021 - 12.2021
- Developed, maintained and utilized diverse client base.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Informed customers of promotions to increase sales productivity and volume.
- Presented professional image consistent with company's brand values.
- Managed cash register after end of shift to balance and record accurate transactions.
- Prioritized helping customers over completing other routine tasks in store.
- Managed efficient cash register operations.
- Greeted customers and helped with product questions, selections, and purchases.
Census Enumerator
US Census Bureau 2020
Berkeley County
02.2020 - 04.2020
- Coded data from participant interviews.
- Completed surveys by rechecking contact information before ending each call.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Analyzed and evaluated data, identifying trends in recruitment process.
- Communicated with Census takers via phone to answer questions and expedite process.
- Brought relevant language skills and cultural familiarity to successfully access neighborhood residents.
- Conducted interviews with participants to assess eligibility.
- Attended team meetings to develop job knowledge.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Leveraged smartphones to record information.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
Sales Associate
Walmart
Mount Pleasant, South Carolina
07.2018 - 07.2019
- Developed and maintained thorough understanding of products and services offered for expertise in selling to customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Processed payments and provided receipts to establish proof of transaction.
- Communication with customers professionally and proactively to provide product information and advice.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed strong rapport with customers and created positive impression of business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
Cainhoy High School
Huger, South CarolinaNo Degree - Notary Essentials
National Notary Association
Chatsworth, CA10.2021
Skills
- Marketing and Advertising
- Conflict Resolution
- Margin Selling
- Speaking Clearly
- Sales Trends
- Money Handling
- Brand Presentation
- Product Promotion
- Consultative Sales Approach
- Policy and Procedure Adherence
- Verbal and Written Communication
- Sales Expertise
- In-Store Support
- Cash Register Operation
- Verbal Communication
- Negotiation Tactics
- Cash Handling Accuracy
- Teamwork and Collaboration
- Time Management
- Multitasking Strengths
- Listening Skills
- Retail Effectiveness
- Reading Comprehension
- Microsoft Office
- Banking Operations Support
- Trained in Salesforce
- Phone Inquiries
- Process Transactions
- Teller Transactions
- Loan Application Processing
- Document and Records Management
- Billing Adjustments and Refunds
- Hygiene Standards
- Member Relations
- Customer Data Confidentiality
- Understanding Customer Needs
- Accurate Recordkeeping
- USA Patriot Act
- Loan Disbursement
Certification
- Notary, National Notary Association - 10/21/21-10/21/31
enjoy teaching Sunday School
I have been teach Sunday School for over 20 years, adults and children. I enjoy teaching of the biblical stories.
Timeline
Sales Associate
Walmart
01.2022 - Current
Sales Associate
Belk Department Store
10.2021 - 12.2021
Census Enumerator
US Census Bureau 2020
02.2020 - 04.2020
Sales Associate
Walmart
07.2018 - 07.2019
High School Diploma -
Cainhoy High School
No Degree - Notary Essentials
National Notary Association