Juanita Brider
Jonesboro,US
Summary
My experience ranges from general administrative, establishing priorities, assigning, reviewing work, and resolving, identifying problems, recommending solutions and writing reports for any medical records and problems that arise and recommending the solutions
Overview
18
18
years of professional experience
Work History
Patient Care Advocate
Chime Solutions
02.2023 - Current
- Maintained the confidentiality of patient data and conditions at all times to protect health information.
- Assessed effectiveness with my team and put recommendations into action for long-term improvements.
- Resolved issues with communication and billing to ensure seamless services.
- Built rapport with patients in order to create a safe and trusting environment in which to provide care.
- Went over each step of the patient's care and made proactive changes to avoid problems.
Customer Service Representative
TTEC
07.2019 - 07.2021
- Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests for products, services and company information
- Documented and detailed calls and complaints using call center's CRM database. Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Recorded actions taken, issues resolved and information to effectively manage customer accounts
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
Chief Deputy Clerk
Phillips County Courthouse
Helena-West Helena, AR
07.2008 - 12.2019
- Answering phone, receipt all monies and posted funds
- Kept records of all taxes collected and distributed
- Ran monthly Quorum court meetings
- Balanced all statements and ledger book daily
- Paid all bills for the county
- Worked all elections
- Input data on
Education
High School -
Central High School
Helena-West Helena, AR01-1984
Skills
- Clinical experience
- Quality assurance
- Health education
- Compassionate client care
- Scheduling
- Medical terminology
- Verbal and written communication
- Insurance practices
- Database coordination
- Eligibility Determination
- Patient relations
- Patient care
- HIPAA compliance
- Patient education
- Documentation
- Customer service
- Payment processing
Timeline
Patient Care Advocate
Chime Solutions
02.2023 - Current
Customer Service Representative
TTEC
07.2019 - 07.2021
Chief Deputy Clerk
Phillips County Courthouse
07.2008 - 12.2019
High School -
Central High School