Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

Janay Harris

Jonesboro

Work Preference

Desired Job Title

Patient Support SpecialistQuality Documentation SpecialistBenefits Specialist WFHMedical AssistantPrior Authorization Specialist

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid
Location: Jonesboro, US
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingTeam Building / Company Retreats4-day work week

Summary

Dedicated health professional with over 15 years in healthcare, excelling in patient communication, workflow optimization, administrative tasks including prior authorizations and data accuracy. Effective in managing multi-provider schedules and training staff, consistently enhancing clinic efficiency and patient satisfaction. Seeking roles that leverage extensive clinical and administrative knowledge in healthcare settings.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Patient Support Specialist

Southern Pain and Spine
Fayetteville
07.2023 - Current
  • Managed nurse and scheduling voicemails to ensure timely patient communication
  • Sent prescription refills to providers and completed prior authorizations and denials for specialty medications
  • Completed MRI orders and submitted appeals to insurance when required
  • Scheduled appointments for multiple providers in a high-volume call center environment
  • Demonstrated efficiency with Excel, Word, and EHR systems including Eclinical Works, Athena Health, and Epic
  • Updated provider accounts, processed billing copays, and maintained patient portal accounts
  • Trained and mentored new employees on prior authorizations, denials, and call center guidelines
  • Managed complex, multi-provider schedules and resolved escalated customer complaints promptly
  • Maintained high accuracy in data entry to prevent scheduling errors or double bookings
  • Coordinated with external facilities for referrals or patient transfers as needed
  • Developed positive relationships with patients, providing personalized assistance throughout the scheduling process
  • Implemented strategies to optimize clinic schedule utilization, increasing efficiency and revenue generation
  • Verified patient eligibility and payor coverage guidelines

Quality Documentation Specialist

Nuance
01.2022 - 05.2023
  • Assisted with medical transcription for several providers, efficiently documenting patient records in multiple EHRs
  • Utilized Microsoft Teams, Excel, Word, and Outlook for daily tasks
  • Reviewed and audited notes to ensure accuracy and compliance
  • Provided customer service and problem resolution using chat platforms
  • Met daily productivity goals and complied with all company policies and standards

Benefits Specialist WFH

Talent Bridge
09.2021 - 12.2021
  • Verified and managed a large caseload of patient medical benefits and coverage, including Medicaid
  • Initiated prior authorizations with insurance companies such as Medicaid, Medicare, BCBS, Aetna, and Cigna
  • Assisted with billing and coding procedures and documented patient information in Salesforce
  • Performed accurate data entry and assigned tasks to management and peer reviewers
  • Provided general administrative support with strong organizational skills and attention to detail

Registered Medical Assistant

Pain Consultants of Atlanta
Fayetteville
06.2021 - 09.2021
  • Recorded patient vital signs and escorted patients to exam rooms
  • Performed back office duties and provided ASC and clinical patient care
  • Assisted multiple physicians with pre- and post-operative triage and treatments
  • Verified patient information and insurance in EHR (Eclinical Works)
  • Supported telehealth visits for patient care

Medical Assistant

Concentra Urgent Care
Atlanta
02.2021 - 04.2021
  • Screened patients and employees as required
  • Processed lab specimens and disposed of biohazard waste
  • Cleaned and sanitized patient stations
  • Performed specimen collection using Binax Now (Abbott testing)
  • Managed filing duties

COVID Medical Assistant

Same-day Testing
Atlanta
12.2020 - 04.2021
  • Performed specimen collection for Nasal PCR and Rapid testing, prepared documentation, and shipped PCR samples
  • Disposed of biohazard waste and processed lab specimens using BD Veritor
  • Set up daily drive-thru services and sanitized patient stations
  • Provided customer service and managed patient check-in and check-out
  • Communicated effectively with patients and team members

Covid Medical Assistant

Peachtree Immediate Care
10.2020 - 12.2020
  • Provided patient care and obtained vital signs
  • Triaged and charted patient information
  • Assisted with insurance verification and registration
  • Ordered and processed labs, including Covid-19 testing using SOFIA machine
  • Performed oral/nasopharyngeal PCR and rapid nasal swabbing
  • Contacted patients for appointment reminders and completed administrative duties

Medical Assistant

Ankle and Foot Centers of Ga
Stockbridge
03.2013 - 02.2020
  • Assisted multiple physicians with daily routines and minor procedures
  • Prepared trays, instrument packs, and surgical sets, and performed sterilization procedures
  • Disposed of biohazard waste and completed administrative duties including insurance verification and filing
  • Supported call center with scheduling and answered multiple phone lines
  • Charted patient information and disinfected patient rooms
  • Took patient X-rays and managed medication refills, including prior authorizations
  • Performed injections, diabetic wound care, diagnostic lab testing, and suture removal
  • Managed inventory and validated requests for release of medical information

Medical Assistant

Piedmont Healthcare
Peachtree City
12.2015 - 03.2016
  • Assisted with minor procedures and measured accurate vital signs
  • Performed administrative duties and managed scheduling for office visits and procedures
  • Recorded patient history in EMR, charted labs, and scribed for physicians
  • Cleaned patient rooms and performed venipuncture
  • Completed prior authorizations for medications

Sales Associate

Walmart
01.2012 - 01.2016
  • Provided customer service as a jewelry and sales associate
  • Handled cash, checks, and cards at the front end
  • Stocked freight and ensured accurate pricing on shelves

Optician Assistant

Walmart Eye Center
01.2012 - 01.2016
  • Assisted optician with ordering supplies and managed orders for glasses and contacts
  • Helped patients select frames and notified them when orders were ready
  • Dispensed contacts and glasses under supervision and repaired frames and lenses

Medical Assistant intern

Southern Crescent Internal medicine
Jonesboro
02.2009 - 05.2009
  • Assisted doctor with procedures and obtained medical history
  • Performed basic bookkeeping and filing
  • Assisted with injections, obtained patient vitals, and scheduled appointments

Education

Medical Assistant -

Everest Institute

GED -

Southern Crescent Technical College
Griffin, GA

Skills

  • Technical troubleshooting support
  • Microsoft Outlook
  • ICD-9
  • Quality assurance
  • Analysis skills
  • Telehealth experience
  • Experience administering injections
  • Google Workspace
  • Computer literacy
  • Managed care
  • Customer support
  • Vital signs
  • Productivity software
  • Athenahealth
  • Care coordination
  • Cold calling
  • Achieving HIPAA compliance
  • Case management
  • Health insurance authorizations
  • Documentation reviews
  • Managing patient records
  • Compliance documentation
  • Centers for Medicare and Medicaid Services (CMS)
  • Clinical case management
  • Technical Proficiency
  • Google Drive
  • Patient charting
  • Wound care
  • CMS regulatory compliance
  • Microsoft Word
  • Insurance prior authorization
  • Google Docs
  • Administrative experience
  • Excel formulas
  • Research
  • Laboratory experience
  • Electronic health records (EHR) management
  • Typing skills
  • Time management
  • Salesforce Cloud
  • Organizational skills
  • Google Sheets
  • Clinical documentation
  • Collaborate with healthcare professionals
  • Microsoft Excel
  • Private practice experience
  • Attention to detail
  • Excel data analysis
  • Employee training
  • Policy adherence
  • Medical documentation
  • Medical team collaboration

Certification

  • Registered Medical Assistant, 04/01/24, 04/01/27
  • Oncology Data Specialist (ODS)
  • Epic Certification
  • X-Ray Certification
  • Certified Medical Administrative Assistant
  • CCMA Certification
  • Driver's License
  • Certified Medical Assistant
  • RMA

Timeline

Patient Support Specialist

Southern Pain and Spine
07.2023 - Current

Quality Documentation Specialist

Nuance
01.2022 - 05.2023

Benefits Specialist WFH

Talent Bridge
09.2021 - 12.2021

Registered Medical Assistant

Pain Consultants of Atlanta
06.2021 - 09.2021

Medical Assistant

Concentra Urgent Care
02.2021 - 04.2021

COVID Medical Assistant

Same-day Testing
12.2020 - 04.2021

Covid Medical Assistant

Peachtree Immediate Care
10.2020 - 12.2020

Medical Assistant

Piedmont Healthcare
12.2015 - 03.2016

Medical Assistant

Ankle and Foot Centers of Ga
03.2013 - 02.2020

Sales Associate

Walmart
01.2012 - 01.2016

Optician Assistant

Walmart Eye Center
01.2012 - 01.2016

Medical Assistant intern

Southern Crescent Internal medicine
02.2009 - 05.2009

Medical Assistant -

Everest Institute

GED -

Southern Crescent Technical College

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Janay Harris