Juanita Brock
Oregon,OH
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet staff and patient needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
11
11
years of professional experience
Work History
Assistant Care Coordination Manager
Ohioans Home Healthcare
08.2022 - Current
- Create a positive, ethical and respectful work environment by promoting Ohioans Home Healthcare's culture
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Cross-trained existing employees to maximize team agility and performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Worked well in a team setting, providing support and guidance.
- Demonstrate accountability and decision making with staffing strategy.
- Possess a strong attention to detail and can tactfully and effectively work with others to obtain necessary information.
- Managed and motivated employees to be productive and engaged in work.
Care Coordinator
Ohioans Home Healthcare
01.2018 - Current
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Communicated with patients, ensuring that medical information was kept private.
- Appointment scheduling for nurses, patients, infusion and therapy companies including on call and day shift schedules.
- Maintain a positive working relationships with field/office staff, patients and referral sources
- Analytical and problem solve
Patient Educator
Promedica Home Medical Equipment
06.2015 - 01.2018
- Developed and distributed health education materials to increase awareness and understanding.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Billed and educated patients on medical equipment ordered by their physician,
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Oversaw inventory supply purchases.
- Measured and custom fitted medical compression stockings and wraps.
- Verified coverage of items and process pre-authorization forms.
- Politely assisted customers in person and via phone
Medical Biller
OmniCare Home Healthcare
08.2013 - 06.2015
- Streamlined billing processes by implementing efficient procedures to improve accuracy and reduce errors.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Supported efficient scheduling practices by verifying patient eligibility and coverage prior to appointments.
- Acted as liaison between healthcare providers and insurance companies; resolved disputes quickly while maintaining positive relationships.
- Trained new team members in medical billing software, increasing efficiency within the department.
- Submitted electronic/paper claims documentation for timely filing for Medicare, Medicaid and commercial insurance companies.
Billing Specialist
Advantage Billing And Cash Flow Solutions
09.2012 - 08.2013
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Utilized various software programs to process customer payments.
- Optimized workflow processes for increased productivity within the Billing Department, enabling staff members to focus on more strategic tasks.
- Posted and adjusted payments from insurance companies.
- Handled claims and denials and/or appeals.
- Examined patients insurance coverage, deductibles, insurance carrier payments and remaining balances under their policies when appllicable.
Education
Certificate - Medical Billing And Office Administratio
Ross College
Sylvania, OHSkills
- Verbal and written communication
- Negotiation and Conflict Resolution
- Strategic Planning
- Schedule Management
- Interpersonal Relations
- Staff Training and Development
- Customer Service
- Staff Management
- Problem Resolution
- Cross-Functional Teamwork
Timeline
Assistant Care Coordination Manager
Ohioans Home Healthcare
08.2022 - Current
Care Coordinator
Ohioans Home Healthcare
01.2018 - Current
Patient Educator
Promedica Home Medical Equipment
06.2015 - 01.2018
Medical Biller
OmniCare Home Healthcare
08.2013 - 06.2015
Billing Specialist
Advantage Billing And Cash Flow Solutions
09.2012 - 08.2013
Certificate - Medical Billing And Office Administratio
Ross College
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