Juanita Cruz
Center Point,TX
Summary
Versatile healthcare technician with 23 years of experience in the health care system. Strong background in diagnostic testing and patient care. Experience in various respiratory departments EKG interpretation, Pulmonary Function support, Home Oxygen, and Sleep Clinic. Excel in communication, empathy, and problem-solving to deliver exceptional patient care and support team objectives.
Overview
1
1
Language
1
1
Certification
30
30
years of professional experience
Work History
MIT EKG TECH
Kerrville VA Medical Center
Kerrville, Texas
08.2007 - Current
- Set up CPAP, BiPAP, and adaptive servo-ventilation equipment to prescribed pressures for effective patient care.
- Fit patients with correct mask type and size for comfort and proper seal.
- Educated patients on use and care of prescribed units to improve compliance and therapy success.
- Downloaded data from PAP cards or secure cloud-based patient management system for patient tracking.
- Troubleshot malfunctioning units and completed needed adjustments.
- Interpreted PAP data for compliance and treatment adequacy.
- Communicated with patients by phone or in clinic, assessed concerns, and solved issues related to treatment needs.
- Provided constructive feedback on VA CPAP and BiPAP programs for sleep-disordered breathing.
- Recognized sleep diagnoses and pulmonary diagnoses during patient review.
- Identified and resolved PAP compliance and treatment issues to improve patient outcomes.
- Reported abnormal PAP data to sleep physician.
- Received and triaged consults for initial sleep medicine evaluation, sleep testing, and CPAP setup.
- Performed all duties and responsibilities with no supervision.
- Performed 12-lead electrocardiograms for veterans at Kerrville VA Medical Center.
- Prepared patients for cardiac testing with calm, clear instructions.
- Applied electrodes and leads for accurate heart rhythm tracing.
- Monitored cardiac rhythms during stress testing and bedside procedures.
- Cleaned and calibrated ECG equipment according to VA infection control standards.
- Documented test results in medical records and routed tracings to providers.
- Maintained ECG supplies and coordinated equipment readiness for daily clinic use.
- Supported nursing and cardiology staff with timely cardiac monitoring services.
- Analyzed EKG results and reported abnormalities to physicians.
- Administered stress tests according to established protocols and monitored patient response during testing.
- Performed pulmonary function tests using spirometry, lung volumes, and diffusion equipment.
- Prepared patients for breathing tests and explained procedures clearly.
- Calibrated testing devices before each pulmonary function session.
- Reviewed test quality and repeated procedures when results were unclear.
- Documented test data in electronic medical records for clinical review.
- Maintained pulmonary lab supplies, equipment, and daily workflow.
- Followed infection control and safety standards in respiratory care settings.
- Coordinated with physicians and respiratory staff on patient testing needs.
- Monitored patient progress throughout testing sessions using standard assessment criteria.
- Evaluated patients during walk testing to check oxygen levels.
- Administered oxygen therapy following prescribed protocols for patients in need.
- Assisted staff with oxygen equipment setup and troubleshooting.
- Tested oxygen equipment before patient use.
- Assisted patients with proper use of oxygen equipment such as cannulas and masks.
- Developed procedures for data management.
- Communicated test and assessment results to medical professionals.
MAS Clerk
Kerrville VA
Kerrville
05.2005 - 08.2007
- Supported veteran record handling and routed documents through Kerrville VA office systems.
- Checked patient information and updated clerical files for VA service requests.
- Answered phone calls and connected callers with appropriate Kerrville VA departments.
- Scheduled appointments and adjusted calendars for clinic staff.
- Helped staff with filing, scanning, and records retrieval tasks.
- Protected confidential information following VA privacy and office procedures.
- Prepared correspondence, forms, and reports for Veterans Affairs administrative use.
- Assisted customers with inquiries and complaints in professional manner.
- Answered phones courteously while delivering strong customer service.
- Greeted visitors in friendly, professional manner and directed visitors appropriately.
MRI Technician Assistant
Brook Army Medical Center
San Antonio, Tx
07.2003 - 08.2007
- Prepared patients for MRI procedures at military medical center radiology department.
- Screened patients for implants, injuries, and MRI safety concerns.
- Assisted technologists with patient positioning and scan room setup.
- Transported patients between wards and MRI suite with care.
- Verified patient records, orders, and appointment schedules for imaging workflow.
- Cleaned MRI equipment, coils, and exam rooms under safety standards.
- Communicated patient needs to technologists, nurses, and radiology staff.
- Completed post-procedure follow-up calls with patients as needed per departmental guidelines.
- Monitored patients during procedure to support comfort throughout scan process.
- Ordered supplies needed for daily MRI department operations.
- Trained new staff on MRI equipment use and related safety protocols.
- Maintained cleanliness of all exam rooms before and after each scan.
- Started IV lines for patients requiring contrast for specific MRI studies.
- Administered intravenous contrast dyes to improve scan visibility.
- Responded promptly to emergency situations involving patients undergoing scans.
- Selected appropriate imaging techniques or coils to produce required images.
- Troubleshot technical issues related to MRI scanner monitors or coils.
Mamograpy Clerk
Brook Army Medical Center
San Antonio, Tx
06.2002 - 06.2003
- Processed patient records for military medical center clerical operations.
- Scheduled appointments and coordinated patient flow in Brooke Army Medical Center clinics.
- Reviewed forms for accuracy in medical office support.
- Maintained confidential files for patient and staff documentation.
- Answered phones and routed calls to appropriate clinic personnel.
- Worked with medical staff on scheduling and paperwork needs.
- Assisted customers with inquiries and complaints in professional manner.
- Answered phones courteously while providing strong customer service.
- Communicated with customers and employees to answer questions and explain information.
- Greeted visitors in friendly, professional manner while directing foot traffic appropriately.
- Used computer software to create reports, labels, and forms.
EKG Technologist
Peterson Regional Medical Center
Kerrville
09.2000 - 06.2002
- Performed EKG tests for Peterson Regional Medical Center cardiac patients.
- Prepared patients for electrocardiogram procedures with clear instructions.
- Placed electrodes and checked lead placement before testing.
- Observed rhythm strips and reported abnormal readings to nurses.
- Maintained EKG equipment and completed daily function checks.
- Recorded patient information accurately in medical charts.
- Cleaned and organized testing rooms between procedures.
- Supported emergency response teams with rapid cardiac monitoring.
- Protected patient information in accordance with HIPAA regulations.
- Identified potential problems or discrepancies in test results immediately after completion.
- Communicated effectively with staff members, physicians, patients, and families.
- Participated in continuing education programs related to electrocardiography technology.
- Used appropriate safety precautions while performing EKG tests on patients.
- Followed hospital policies and infection control standards for each procedure.
- Reported EKG results to physicians promptly and accurately.
X-Ray Clerk
Peterson Regional Medical Center
Kerrville, Tx
04.1997 - 09.2002
- Processed patient records and confidential medical documents for center departments.
- Entered clerical data into office systems and refreshed daily files.
- Answered phone calls and directed visitors to proper medical center staff.
- Scheduled appointments and verified patient information with care teams.
- Reviewed forms for accuracy and routed paperwork to correct offices.
- Supported front desk operations with courteous service and clear communication.
- Assisted customers with inquiries and complaints in professional manner.
- Communicated with customers and employees to answer questions and explain information.
- Greeted visitors in friendly, professional manner while directing accordingly.
- Organized and maintained filing systems for confidential documents.
Education
High School Diploma -
Center Point ISD
Center Point, TX05-1999
Skills
- EKG interpretation
- Stress testing
- Certified EKG technician (CET)
- Cardiac stress testing
- Patient preparation
- Medical equipment troubleshooting
- Holter monitoring
- customer service
Languages
Spanish
Professional
Certification
- EKG Certificate
- Respironics Certificate of Continuing Education Choosing the Right Mask
- Advanced Algorithms for Sleep Disordered Breathing
- CPR Certified
Accomplishments
- Nominated for Employee of the Quarter
Timeline
MIT EKG TECH
Kerrville VA Medical Center
08.2007 - Current
MAS Clerk
Kerrville VA
05.2005 - 08.2007
MRI Technician Assistant
Brook Army Medical Center
07.2003 - 08.2007
Mamograpy Clerk
Brook Army Medical Center
06.2002 - 06.2003
EKG Technologist
Peterson Regional Medical Center
09.2000 - 06.2002
X-Ray Clerk
Peterson Regional Medical Center
04.1997 - 09.2002
High School Diploma -
Center Point ISD