JUANITA DAVIS

• Implemented quality control measures to uphold company standards and ensure program consistency, and strategic alignment.
• Guided strategic planning and goal-setting processes for programs, aligning initiatives with organizational vision.
• Analyzed performance data to forecast results and identify growth opportunities for upper management.
• Advocated for program initiatives, securing executive support and resources necessary for success.

Training and Leadership Development.

• Planned, created, and delivered training sessions to improve employee effectiveness and address areas of improvement.
• Led cross-functional teams in delivering program milestones, ensuring alignment with organizational goals.
• Provided leadership, insight, and mentoring to newly hired employees to supply comprehensive knowledge of company programs.

Operational Oversight and Problem Solving.

• Oversaw issue resolution in program delivery, facilitating problem-solving and decision-making.
• Reviewed work completion for consistency and conformance to program standards.
• Delegated work assignments to staff, setting priorities and objectives for optimal performance.

Performance Management and Team Engagement

• Held one-on-one meetings with employees to review performance and provide constructive feedback.
• Mediated conflicts and fostered effective resolutions to disputes within the team.
• Organized team-building activities to enhance camaraderie and promote a positive workplace culture.
  

Substance Abuse Prevention and Community Engagement

• Developed and implemented an outreach program for at-risk youth.
• Conducted community needs assessments to identify areas most impacted by substance abuse.
• Collaborated with law enforcement, healthcare providers, and community members on prevention efforts.
• Represented the organization at conferences and campaigns, raising public awareness about addiction risks.

Counseling and Educational Support.

• Provided counseling services for individuals with addiction, guiding them toward recovery.
• Created educational materials on drug and alcohol risks and facilitated workshops on prevention.
• Assisted in policy development for substance abuse prevention initiatives.

Program Evaluation and Grant Management

• Monitored trends in substance misuse and maintained detailed records for prevention initiatives.
• Evaluated program effectiveness in reducing youth substance misuse and proposed improvements.
• Developed grant proposals to secure funding for community-targeted anti-drug programs.

Client Support and Resources

• Educated clients on detox and withdrawal, medications, and coping skills, connecting them with community resources.
• Developed personalized treatment plans and goals, leveraging clinical experience and client histories.
• Assisted clients in accessing specialized programs and services through an established referral process.
  

Peer Support Program Management

• Coordinated and supervised daily activities of the peer support team to ensure service quality.
• Developed and implemented training plans, establishing a supportive environment through mentoring.
• Conducted regular team meetings to discuss client progress and challenges in service delivery.

Client Assessment and Resource Coordination

• Collaborated with other departments to allocate resources and ensure holistic client support.
• Assessed client needs, providing solutions in line with organizational policies and compliance standards.
• Maintained detailed records of client interactions per organizational standards.

Staff Development and Compliance

• Monitored team member performance, offering technical assistance and feedback to improve outcomes.
• Ensured compliance with laws, regulations, and policies related to client services.
• Identified process improvement areas and supported peers in complex issue resolution.

Educational Support and Career Planning

• Guided clients in job search strategies, resume writing, and interviewing skills.
• Planned and promoted career programs, including job fairs and career workshops.
• Advised on course selection, academic pathways, and behavioral improvement strategies.

Key Focus Areas: Achievements Notable Contributions Additional Responsibilities

• Support for Student Belonging & Well-Being: Contributed to Student Accountability, Accessibility, Health, Counseling, Title IX, Student Life, and Fitness initiatives, promoting student inclusion and wellness.
• Equity Initiatives: Supported efforts focused on underserved students, especially Adult Learners of Color, by contributing to planning and assessment initiatives aimed at reducing equity gaps.

Student Engagement & Equity Support

• Created and facilitated programs in Student Belonging and Well-Being, engaging with students to meet needs, support wellness, and host community-building events.
• Created and facilitated programs in Student Belonging and Well-Being, engaging with students to meet needs, support wellness, and host community-building events.
• Advanced equity-focused projects by participating in strategic planning, performing equity assessments, and developing projects to foster community and address opportunity gaps.

Hybrid Work Model & Technology Utilization

• Coordinated a hybrid schedule balancing in-person and remote responsibilities, aligning tasks to optimize productivity and outcomes.
• Utilized tools like Zoom, Microsoft Teams, and Blackboard for virtual meetings, project management, and effective communication, streamlining remote work responsibilities.

Professional Development in Higher Education.

• Actively engaged in Student Affairs and Equity meetings, contributing insights to refine programs, and supporting student-focused discussions.
• Built a robust network within Davidson-Davie and the higher education community, participating in workshops and collaborating with staff aligned with student affairs and support services.
  
• Men of Color Legacy Program: Designed weekly 'Motivational Monday' and 'Wellness Wednesday' emails for the Men of Color cohort, sharing inspiration, wellness tips, and resources to engage and motivate students.

Presentation on Empowering Adult Learners:

• Delivered a presentation at the 2024 Student Affairs Mini-Conference, showcasing effective strategies for empowering adult learners.

Disability Awareness Month Campaign:

• Developed a series of accessible weekly emails featuring “myth busters” and facts on Autism, ADHD, Breast Cancer, and Mental Health, aimed at fostering awareness and inclusivity.

Mental Health Awareness Week Initiatives:

• Created and distributed promotional materials, coordinated events including Anxiety Series and QPR Training, and supported Mental Health First Aid sessions.

Pregnancy/Parenting Support Group Promotion:

• Designed and distributed flyers for monthly virtual and in-person support groups, encouraging student engagement.

Weekly Student Well-Being Newsletter:

• Proposed and implemented a newsletter format, providing students with timely resources and information on well-being and support services.

NC Adult Learner Conference:

• Assisted the planning committee with logistics and provided on-site support during the event, contributing to its overall success.
• Participated in structured reviews to assess progress, document contributions, and enhance Davidson-Davie’s Student Belonging and Well-Being initiatives as well as equity goals.
• Maintained accurate records and documentation of all apprenticeship activities.

Outpatient Coordinator:

• Managed administrative tasks for outpatient services, handling appointment scheduling, client record maintenance, and paperwork processing.
• Adeptly managed the flow of communication between clients, therapists, and other healthcare professionals for enhanced service delivery.
• Addressed client, family, and agency inquiries regarding outpatient programs and services.
• Collaborated with therapists and clinical staff to develop and implement effective outpatient treatment plans.
• Kept record of client progress in outpatient therapy sessions
• Coordinated referrals to other healthcare providers or community resources as needed.
• Maintain confidentiality and comply with HIPAA regulations when handling client information.
• Participated in collaborative team meetings and case conferences to review client progress and develop comprehensive treatment plans.

Therapist Assistant:

• Furnished direct assistance to therapists during client sessions by setting up therapy rooms, readying materials, and contributing to therapeutic activities.
• Provided emotional support and reassurance to clients during therapy sessions as an escort.
• Documented client interactions, session notes, and progress updates following clinic protocols and standards.
• Support therapists in executing treatment plans and interventions that target clients' therapeutic goals and objectives.
• Contributed to the development and implementation of behavioral management strategies in collaboration with therapists, resulting in improved outcomes for clients experiencing difficult behaviors.
• Conducted client assessments and screenings to gather information on mental health and functioning, under the guidance of licensed therapists.
• Lead group therapy sessions and psychoeducational workshops under the guidance of therapists.
• Offered support and intervention services to individuals facing acute emotional distress or behavioral crises.
• Coordinated discharge planning and aftercare services for clients transitioning out of therapy.
• Continuously sought opportunities for growth by participating in professional development and training, enhancing therapeutic skills and knowledge.

Qualified Professional (QP) Responsibilities:

• Achieved and maintained organizational compliance with federal, state, and local regulations.
• Collaboratively assessed company needs and maintained regulatory compliance.
• Led clinical care for patients with co-occurring diagnoses.
• Conducted staff training in conflict resolution, management skills, and program compliance.
• Effectively handled annual departmental budget and operational responsibilities.
• Supervised onboarding, hiring, and disciplinary procedures.
• Crafted a customized employee manual and orchestrated skill-building workshops for staff members.
• Assessed program performance, resulting in improved member care.
• Developed and nurtured positive relationships with colleagues, parents, and other key individuals.
• Supervised and trained interns and ensured accuracy in maintaining facility records.

Day Program Director Responsibilities:

• Enhanced patient care by efficiently coordinating and managing cases.
• Managed daily operations and promoted member well-being.
• Supervised the administration of medication and tracked client advancements.
• Developed comprehensive plans to guide clients towards achieving their goals.
• Trained in documentation of observations and education of patients and families.
• Implemented activity programs utilizing crisis intervention techniques.
• Managed inventory and worked closely with clinical staff.
• Monitored participant progress and prioritized safety.
• Managed onboarding process, interviewing potential candidates and ensuring adherence to training protocols.

• Provided case management services to ensure successful job placements.
• Conducted personalized assessments to evaluate clients' suitability for job placement programs.
• Designed and implemented interactive workshops to support individuals in advancing their careers.
• Followed program guidelines to provide clients with employment services.
• Conducted counseling sessions covering resume writing, interview skills enhancement, and successful job hunting strategies.
• Created job prospects for clients by collaborating with employers and analyzing labor market trends.
• Maintained accurate records of client progress towards goals in a timely manner.
• Provided guidance to clients in developing effective career strategies based on their individual strengths and passions.
• Explored available training options and educational resources within the community to provide clients with essential tools for success.
• Organized job fairs and recruitment events, successfully connecting skilled candidates with prospective employers.
• Coordinated activities among various agencies that offer employment support services.
• Managed and supervised client engagement in designated employment initiatives, ensuring full compliance with relevant regulations and standards.
• Established and maintained ongoing contact with employers to address hiring requirements, comply with labor laws, and provide wage information.
• Assisted individuals in understanding and securing benefits like unemployment insurance and workers' compensation.
• Conducted surveys and interviews to evaluate customer satisfaction levels; shared feedback with management team
• Used data analysis to identify areas of improvement in existing programs based on past placements
• Designed and implemented novel strategies for increasing opportunities for professional growth.
• Engaged in community outreach by delivering presentations at schools, churches, and civic organizations.
• Offered guidance to employers on effectively sourcing candidates from diverse talent pools.
• Created detailed summaries of program activities to facilitate internal evaluation.
• Collaborated with clients to identify and overcome employment-related obstacles through strategic planning.
• Matched job seekers with appropriate positions based on their skills, abilities, and interests.
• Created customized job support plans for clients and ensured ongoing follow-along supports for sustained client employment.
• Effectively managed and documented client caseload with exceptional attention to detail.
• Enhanced service delivery by actively listening to customer concerns and promptly providing suitable solutions.
• Returned phone calls and followed up on job leads in a timely manner.
• Provided support to clients seeking information on benefits and compensations.
• Conducted thorough assessments of employment applications and job orders, ensuring successful alignment between applicants' qualifications and specific job requirements.
• Examined employment-related data and produced reports.
• Educated potential employees on their roles, salary packages, and incentives.
• Maintained knowledge of equal employment opportunity and affirmative action guidelines/laws.

Intake Coordinator Responsibilities:
• Coordinate intake processes for new clients and staff.
• Manage intake paperwork, ensuring accuracy and compliance.
• Liaise with clients, families, and caregivers to address concerns during intake.
• Conduct assessments to determine client needs in alternative family living.
• Collaborate with case managers and social workers for smooth client transitions.
• Facilitate meetings between clients, families, caregivers, and agency staff.
• Maintain organized intake records and communication logs.
• Provide information and support regarding available services and resources.
• Monitor client progress during intake and address any issues.
• Ensure intake procedures comply with agency policies and regulations.
• Participate in training for enhanced intake coordination skills and best practices.
Qualified Professional Responsibilities:
• Oversight of various client services including Alternative Living, Supported Employment, Respite, and Community Networking.
• Coordinating intake processes for both staff and clients.
• Leading key projects such as Intake Coordination and Onsite Training.
• Facilitating monthly clinical supervision and team meetings for interventions and prevention plans.
• Conducting assessments, developing care plans, and reporting client progress.
• Collaborating with teams to meet project requirements and deadlines.
• Performing evaluations, audits, and site surveys to ensure compliance.
• Creating agendas, communication materials, and documentation for meetings and projects.
• Implementing person-centered plans for educational, physical, and social development.
• Managing medical preparedness plans and attending state site reviews.
• Monitoring databases, organizing documents, and ensuring confidentiality.

• Counseled 36+ residents at a healing community and substance use living facility; acted as a liaison between residents and community programs.
• Supported residents in handling family, mental health, and substance abuse issues.
• Collaborated with psychiatrists to develop tailored counseling programs.
• Facilitated bereavement groups and provided emotional support.
• Fostered relationships with residents and assisted new residents in acclimating to the living environment.
• Responded to crisis situations promptly and assessed resident needs in weekly meetings with directors.
• Addressed resident complaints or grievances and participated in mental health workshops.
• Developed evening activities and coordinated programs for residents.
• Administered medications and ensured resident safety and security.
• Mediated interpersonal conflicts and provided emergency first aid when necessary.
• Led campus tours, new resident orientations, and educational sessions.

2nd Shift Residential Counselor:

• Enforcing rules and regulations to ensure smooth dormitory operations.
• Providing emergency first aid and facilitating medical assistance when necessary.
• Mediating interpersonal conflicts between residents.
• Conducting regular rounds to maintain safety and security.
• Observing residents to identify and report unusual behavior.
• Collaborating with staff to resolve individual resident problems.
• Counseling residents on family and educational issues.
• Developing and coordinating educational programs.
• Assisting in the development of individualized program plans.
• Providing information on residents' progress and case plan development.
• Conducting regular meetings with assigned units.
• Administering, coordinating, or recommending disciplinary actions.
• Compiling resident activity and supply usage data for reports.
• Chaperoning group-sponsored trips and social functions.
• Administering prescribed medications to residents at designated times.

3rd Shift Lead Counselor:

• Monitoring residents' safety and security throughout the night shift.
• Responding promptly to emergencies and crises, including medical emergencies and behavioral disturbances.
• Administering prescribed medications to residents according to individual schedules and dosage requirements.
• Documenting incidents, observations, and noteworthy events during the night shift, and reporting them to supervisors.
• Maintaining facility security by ensuring all doors and access points are secure and locked.
• Assisting residents with personal care tasks, such as toileting, grooming, and hygiene routines.
• Providing emotional support and reassurance to residents experiencing nighttime difficulties.
• Promoting healthy sleep hygiene practices among residents to support overall well-being.
• Performing light housekeeping duties to ensure cleanliness and orderliness.
• Communicating relevant information and updates to day staff regarding resident behavior and incidents.
• Enforcing safety protocols and procedures to prevent accidents or injuries during the night.
• Completing required documentation accurately and thoroughly, including shift reports and medication records.

Domestic Violence Advocate:

• Complete client intakes and provide advocacy for adults and children affected by domestic violence.
• Conduct assessments, including risk for lethality, for both adult and child victims.
• Offer trauma-informed emotional support to help clients understand and cope with abuse-related feelings and behaviors, promoting self-esteem and adaptive coping strategies.
• Explore clients' resources, make referrals, and collaborate with staff to address client concerns, including court hearings and parenting issues.
• Provide coverage for hotline and LAP line, advocate with external systems, and assist in safety planning and accessing resources.
• Guide clients on victim compensation and assist with compensation forms.

Community Engagement Specialist:

• Organize and lead community events to raise awareness about social issues.
• Collaborate with local organizations and leaders on community improvement projects.
• Facilitate workshops on topics like health education, financial literacy, and career development.
• Participate in neighborhood clean-up initiatives and beautification projects.
• Serve as a liaison between community members and relevant agencies to address concerns.
• Volunteer for local charities to support community initiatives.
• Engage in outreach to connect marginalized populations with services.
• Mobilize community members for advocacy campaigns and social justice movements.
• Develop partnerships to promote collaboration and community development.
• Use social media and digital tools to engage community members and share information.