Juanita Echeverry
Fort Lauderdale,FL
Summary
Dedicated professional with a strong background in billing accuracy and customer account management. Known for analyzing data trends to identify discrepancies, drive process improvements, and enhance client satisfaction in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Financial Billing Analyst II
Fiserv
Coral Springs, Florida
07.2019 - Current
- Streamlined reporting processes by leveraging advanced Excel and Power Query techniques.
- Ensured billing accuracy across high-volume portfolios through meticulous data analysis.
- Developed detailed procedures for all aspects of the billing process to improve efficiency and accuracy.
- Maintained accounting ledgers by verifying and posting account transactions.
- Identified discrepancies between billed amounts and actual services rendered through detailed customer account analysis.
- Partnered with cross-functional teams to pinpoint automation opportunities in billing workflows.
- Analyzed billing discrepancies and resolved customer inquiries efficiently.
Senior Representative Complaints and Disputes
First Data
Coral Springs, Florida
09.2011 - 07.2019
- Resolved escalated customer complaints in a timely manner.
- Managed customer accounts, resolving inquiries to streamline service delivery.
- Coordinated communication between customers and internal departments, ensuring timely resolution of inquiries.
- Analyzed customer feedback to inform and refine client satisfaction strategies.
- Implemented solutions for operational challenges in service delivery.
- Built lasting relationships with customers to support sales, service and business operations goals.
- Trained new representatives on company policies and procedures.
- Analyzed trends in customer data to uncover insights that could be used for business growth strategies.
Education
Associate of Science -
Johnson & Wales University
North Miami, FL05-2006
Skills
- Invoice Management
- Account reconciliation
- Customer account management
- Data analysis
- Advanced Excel
- Power Query
- SAP
- Alteryx
- Process Improvement and Workflow Optimization
- Cloud Financial Management
- Cross-Functional Collaboration
Languages
Spanish
Full Professional
French
Professional
Timeline
Financial Billing Analyst II
Fiserv
07.2019 - Current
Senior Representative Complaints and Disputes
First Data
09.2011 - 07.2019
Associate of Science -
Johnson & Wales University