Juanita Flora

Work History

McDaniel College

Westminster, MD

05.2021 - 12.2023

Reduced overdue payments with diligent tracking and consistent follow-ups with students and parents.
Enhanced office productivity by organizing files and maintaining accurate records of student financial information.
Provided exceptional customer service to students and families, addressing inquiries regarding tuition, fees, and payment plans.
Collaborated with various departments to ensure accurate billing and financial aid disbursement for students.
Maintained strict confidentiality when handling sensitive financial information for students and their families.
Developed customized payment plans for students experiencing financial hardship, fostering positive relationships between the institution and its learners.
Managed a high volume of phone calls from customers seeking assistance or clarification about billing matters.
Supplemented office staff by assisting with scanning, photocopying, faxing and computer input.
Used spreadsheets and databases to develop and maintain records.
Handled direct payments, reconciled credit card receipts and prepared deposits.
Handled customer phone calls and walk-in traffic to direct patrons to appropriate personnel.
Input data into spreadsheets and databases.
Utilized office management software to record and track customer information.

PNC Bank

05.1996 - 03.2021

Maintained friendly and professional customer interactions.
Managed daily bank operations by processing customer transactions and providing exceptional customer service.
Recognized and prevented fraudulent activities and suspicious transactions.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Created teller schedule to keep weekly and weekend shifts properly staffed.
Enforced compliance with bank regulations and policies to reduce financial risks.
Identified potential needs through observation, questioning, and listening.
Trained new hires on customer service policies and procedures.
Counted, verified and handled bank deposits and armored car transactions.
Processed wide variety of retail banking transactions for personal and commercial customers.
Arranged monies received in cash boxes and coin dispensers according to denomination.