Juanita Groen
J
Mankato,MN
Summary
- I am a Personable Customer Service Supervisor with background of effective leadership and excellent customer service.
- I have been in the banking industry for 20 years and really enjoy the people and the challenges.
Overview
15
15
years of professional experience
Work History
Customer Services Supervisor
BankVista
Mankato, MN
12.2014 - Current
- I do daily transactions of deposits, withdrawals,loan payments, savings bonds, and wires etc
- I open new accounts and build new customers ( personal and business checking and savings, certificates of deposit,and IRAs
- I am vault teller and order and sell cash to the Federal Reserve
- I have excellent cash handling experience
- I have worked with customers with online banking
- I have worked with customers with debit card fraud
- I have excellent customer service and have received awards for this.
- I review and make decisions on insufficient funds on accounts daily
Customer Service Representative
Northern Star Bank
Mankato, MN
02.2007 - 12.2014
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Education
High School Diploma -
Springfield High School
Bergholz, OH 05.2001 -
Skills
Customer Relations
Sales proficiency
Team Building
Training and mentoring
Research and due diligence
Account updates
Staff Management
Timeline
Customer Services Supervisor
BankVista
12.2014 - Current
Customer Service Representative
Northern Star Bank
02.2007 - 12.2014
High School Diploma -
Springfield High School
05.2001 -