Juanita Holmes
Beaumont,TX
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
21
21
years of professional experience
Work History
Cargiver/Patient Sitter
Jo Jackson
08.2024 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medication according to prescribed schedules, maintaining compliance with care plans.
- Developed personalized care plans based on individual client needs and preferences.
- Communicated effectively with healthcare professionals regarding client progress and changes in condition.
Recptionist
H R Block LLC
12.2016 - 04.2021
- Managed front desk operations, ensuring a welcoming environment for clients.
- Coordinated appointment scheduling and maintained calendars for tax professionals.
- Assisted clients with inquiries, providing accurate information on services offered.
- Implemented office procedures to enhance workflow efficiency and client satisfaction.
Receptionist
H R Block LLc
12.2012 - 04.2015
- Managed front desk operations, ensuring smooth customer check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between clients and tax professionals to facilitate efficient service delivery.
- Maintained organized filing systems for client records, enhancing accessibility and compliance.
Reservation/PBX Agent
Holiday Inn Hotel and Suites
02.2005 - 10.2009
- Managed guest check-in and check-out processes to ensure smooth operations and positive experiences.
- Assisted with room assignments and reservations, optimizing occupancy rates effectively.
- Resolved guest inquiries and complaints promptly, enhancing overall satisfaction levels.
- Trained new staff on service standards and hotel policies to maintain quality performance.
Education
Graduate Certificate - Business Administration
Delta Career Business College
Beaumont, TX05-1988
High School Diploma -
Central Senior High School
Beaumont, TX05-1987
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Scheduling
- Greeting and seating clients
- Data inputting
- Office administration
Languages
English
Native or Bilingual
Timeline
Cargiver/Patient Sitter
Jo Jackson
08.2024 - Current
Recptionist
H R Block LLC
12.2016 - 04.2021
Receptionist
H R Block LLc
12.2012 - 04.2015
Reservation/PBX Agent
Holiday Inn Hotel and Suites
02.2005 - 10.2009
Graduate Certificate - Business Administration
Delta Career Business College
High School Diploma -
Central Senior High School