Juanita Jackson
Gainesville,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Passionate about providing quality care to others.
Overview
8
8
years of professional experience
Work History
Permanent Supportive Housing Case Manager
Giving Grace
Denton, Texas
05.2023 - Current
- Advise tenants of their rights under local landlord tenant laws and regulations.
- Negotiate leases with landlords on behalf of clients and provided ongoing support throughout the tenancy period.
- Conduct initial interviews with clients to assess their housing needs and develop individualized service plans.
- Mediate disputes between tenants and landlords when necessary to ensure a successful tenancy.
- Provide crisis intervention services when needed including emergency financial assistance, eviction prevention, mental health referrals.
- Maintained accurate records of client interactions utilizing a computerized database system.
Adult Mental Health Case Manager
Texoma Community Center
Gainesville, TX
03.2022 - 06.2023
- Monitors clients in office, home and community settings to provide rehabilitation case management.
- Provides Case Management services including providing coordination and referral services, and skills training.
- Responds to crisis situations to offer emergency intervention and provide crisis-problem solving assistance.
- Implements and follows HIPPA regulations and ensured the confidentiality of client medical, personal, financial records, employee records and organizational records are maintained.
- Compiles and enforces state and federal regulatory requirements related to the performance of agency operations and requirements.
- Consistently practices Trauma-Informed Model of Care.
Child and Adolescent Case Manager
Texoma Community Center
Gainesville, TX
07.2021 - 03.2022
- Provides direct services to individuals on caseload including completion of uniform assessments, person centered recovery planning, and all services authorized by level of care.
- Performs routine case management, skills training, and coordinates medication management and support services based in trauma informed and person centered driven care model.
- Initiates and collaborates complete uniform assessments then organizes and documents the plan for services to meet the individuals identified needs.
- Provides timely, high quality documentation for all service contacts including face to face and collateral meetings.
- Adhere to crisis procedures and perform crisis assessments as needed.
- Provides services to caregivers and identify immediate needs and facilitate access to community resources.
IDD PASRR Habilitation Coordinator
Texoma Community Center
Sherman, TX
08.2020 - 07.2021
- Develops and revises individuals HSP’s in accordance with HHSC’s rules and IDD PASRR Handbook.
- Monitor specialized services agreed upon in an IDT or SPT meeting and ensure that services are requested in required time frame of 20 days after the IDT or document delays in services and HC’s follow up activities.
- Coordinate other habilitation programs and services that can can address needs and achieve outcomes identified in the HSP.
- Meet with residents face to face in the nursing facility or via tele-health to provide habilitation coordination at least monthly or more frequently if needed.
- Convene and facilitate SPT meetings at least quarterly, ore more frequently if there is a change in service needs, medical condition, or if requested by designated resident or legally authorized representative.
- Completes review of Community Living Options with all assigned individuals at least semiannually.
Early Intervention Service Coordinator
SPHS- Diversified Human Services
Washington, PA
02.2019 - 07.2020
- Serves as the single point of contact in helping parents obtain Early Intervention services.
- Facilitating and participating in the development, implementation, review and evaluation of IFSPs.
- Assisting the family of an infant or toddler with a disability in gaining access to the early intervention services and other services identified on the IFSP.
- Facilitating the timely delivery of early intervention services.
- Assisting the family in identifying available service providers and facilitating communication with and between the family and the service provider.
- Coordinating and monitoring the delivery of early intervention services.
- Assisting the family in arranging for the infant or toddler with a disability to receive medical and health services, if the services are necessary, and coordinating the provision of early intervention services and other services (such as medical services forother than diagnostic and evaluation purposes) that the infant or toddler needs or is being provided.
- Compiles and maintains all appropriate program information and prepares all required documentation, to include enrollment, service plans and progress reports.
Director
Little Squirts U Childcare and Enrichment Center
Washington, PA
10.2017 - 11.2018
- Monitor students' progress, and provide students and teachers with assistance in resolving any problems.
- Confer with parents and staff to discuss educational activities and policies, and students' behavioral or learning problems.
- Prepare and maintain attendance, activity, planning, accounting, or personnel reports and records for officials and agencies, or direct preparation and maintenance activities.
- Teach classes or courses, or provide direct care to children.
- Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
- Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls.
Intern
Grayson County Children’s Advocacy Center
Sherman, TX
01.2017 - 03.2017
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Shadow family advocates
- Interact with clients and supervise children
- Observe multi-disciplinary team meetings
- Review forensic interviews
Education
Bachelor of Arts - Criminal Justice
Southeastern Oklahoma State University
Durant, OK05.2017
Skills
- Tracking client progress
- Clinical Documentation
- Practiced in family assessments
- Psychiatric population familiarity
- Critical Thinking
Timeline
Permanent Supportive Housing Case Manager
Giving Grace
05.2023 - Current
Adult Mental Health Case Manager
Texoma Community Center
03.2022 - 06.2023
Child and Adolescent Case Manager
Texoma Community Center
07.2021 - 03.2022
IDD PASRR Habilitation Coordinator
Texoma Community Center
08.2020 - 07.2021
Early Intervention Service Coordinator
SPHS- Diversified Human Services
02.2019 - 07.2020
Director
Little Squirts U Childcare and Enrichment Center
10.2017 - 11.2018
Intern
Grayson County Children’s Advocacy Center
01.2017 - 03.2017
Bachelor of Arts - Criminal Justice
Southeastern Oklahoma State University
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