Juanita Keiper

Assisted customers with billing inquiries to enhance service satisfaction through effective phone and in-person interaction.

Trained new clerks on billing procedures to enhance team performance.

Enhanced customer satisfaction by resolving billing issues promptly.

Processed payroll for employees accurately and in a timely manner.

Maintained terminal payroll records and documentation.

Supported team members with payroll inquiries and issues.

Assisted in coordinating road dispatch operations to facilitate timely arrivals at the next destination terminal.

Compiled and maintained various reports to support operations efficiency.

Supervised dock workers/drivers and shipments during the unloading and loading process of shipments for safety standards.

Prepared reports and other documentation ensuring accuracy and compliance in OSD responsibilities.

Facilitated communication between Estes and the Meijer logistics team by email and phone to let them know how many trailers needed to be picked up from the Estes terminal on a daily basis.

Led initiatives to improve customer satisfaction with Meijer through effective appointment handling.

Assisted with scheduling and confirming residential appointments by phone, email and sometimes text.

Provided administrative support to the residential drivers to ensure smooth appointment operations.

Assisted in organizing and maintaining filing systems for efficient document retrieval and enhancing office productivity.

Collaborated with sales team to analyze damages, losses, support sales strategies, enhancement and management of the accounts for million-dollar clients.