JUANITA LEE

Account Receivable Manager

Billing for Pathologist making sure medical claims were being paid, posting payments, sending appeals, calls to medical insurance companies and collection agencies.

• Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
• Complied with established internal controls and policies.
• Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.

• Took orders, payments, and presented food out to customer.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Handled approximately daily credit and cash transactions for customers with accuracy and speed.
• Counted money in drawers at beginning and end of each shift.
• Performed cash, card and check transactions to complete customer purchases.

• Communicated repair needs to maintenance staff.
• Worked with front desk to respond promptly to all guest requests.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Placed orders for housekeeping supplies and guest toiletries.
• Evaluated employee performance and developed improvement plans.
• Managed laundry sorting, washing, drying and ironing.

• Gave important information for all departments of the Federal Government and reservations to the National Forestry, Parks and Boundary Waters.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Achieved client confidence and protected operations by keeping information confidential.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
• Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
• Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.