Juanita Ling
Hinesville,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a financial services risk management position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
OPERATIONAL RISK & CONTROLS SENIOR SPECIALIST
Specialized Loan Servicing
Greenwood Village, CO
01.2022 - Current
- Streamlines internal processes for improved operational efficiency and cost savings.
- Spearheads cross-functional collaboration initiatives to ensure regulatory compliance and drive business growth.
- Manages complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Plays a key role in shaping company culture by promoting core values such as integrity, accountability, and teamwork among employees.
- Supports department leadership in implementing new policies, procedures and controls to achieve targets.
- Drives change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Assists with developing effective Business Risk & Controls policies and procedures to improve operations.
- Creates and delivers presentations to internal and external stakeholders to showcase work.
- Attends training programs to deepen professional skillset.
SENIOR QUALITY RISK ANALYST
loanDepot
Foothill Ranch, CA
01.2021 - 01.2022
- Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
- Streamlined risk reporting procedures for improved communication with stakeholders and senior management.
- Led cross-functional projects focused on enhancing the organization''s overall approach to enterprise risk management.
- Ensured adherence to regulatory requirements by conducting regular reviews of policies, procedures, and controls related to risk management practices within the organization.
- Reduced financial losses due to effective identification and mitigation of potential risks in the portfolio.
QUALITY CONTROL AUDITOR
Kforce/USAA - Contract Position
Tampa, FL
09.2020 - 11.2020
- Ensured compliance with Investor guidelines, Federal, State and Local regulations.
- Reduced production errors through consistent monitoring and detailed reporting of quality control processes.
- Identified root causes of recurring issues, leading to the implementation of corrective actions that improved overall product performance.
RISK COMPLIANCE AUDIT PROFESSIONAL V
U.S. Bank
Owensboro, KY
02.2012 - 09.2020
- Partnered with Business Lines, Financial Crime Compliance (FCC), Economic & Financial Crimes Commission (EFCC), and other Risk areas; created/oversaw controls for Anti-Money Laundering (AML), Economic Sanctions (ES), and Know Your Customer (KYC)
- Managed two-year project to identify all customer-facing fees and designed/implemented centralized oversight program for Mortgage Servicing fees
- Managed oversight program for compliance to Fair and Responsible Banking (FaRB) regulations with customer-facing fee changes for Consumer and Business Banking Operations (CBBO) groups
- Managed time efficiently to complete all tasks within deadlines.
- Spearheaded two-year project to design and implement customer facing servicing fee governance program.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
Bachelor of Arts - Business Management
Trevecca Nazarene University
Nashville, TNMaster of Science - Business Management
Austin Peay State University
ClarksvilleSkills
- Customer Relations
- Root Cause Analysis
- Quality Assurance
- Proficient in Microsoft Office Suite, Google Docs, SharePoint, eGRC Archer, BKFS, Tableau
- Management collaboration
- Project Planning
- Written Communication
- Process Improvement
Core Competencies Strengths
- Mortgage Servicing (Conventional, GSE)
- Risk Assessment (RCSA, ECRA)
- Issue Resolution
- Data/Content Management
- Project Management
- Data Analysis
- AML/KYC/OFAC Guidelines
- Change Management
- Root Cause Analysis
- Quality Assurance/Control
- Banking and Regulatory Compliance
- Continuous Improvement
- Process Improvement
- Process Documentation
- Process Mapping
- Internal Audit/Testing
- Proficient in Microsoft Office, eGRC Archer, SharePoint, BlackKnight, Oracle, Tableau
- Analytical Thinking
- Task Prioritization/Time Management
- Attention to Detail
- Supervision and leadership
- Excellent Communication
Timeline
OPERATIONAL RISK & CONTROLS SENIOR SPECIALIST
Specialized Loan Servicing
01.2022 - Current
SENIOR QUALITY RISK ANALYST
loanDepot
01.2021 - 01.2022
QUALITY CONTROL AUDITOR
Kforce/USAA - Contract Position
09.2020 - 11.2020
RISK COMPLIANCE AUDIT PROFESSIONAL V
U.S. Bank
02.2012 - 09.2020
Bachelor of Arts - Business Management
Trevecca Nazarene University
Master of Science - Business Management
Austin Peay State University