Juanita F. Lozano
Arleta,CA
Summary
I am from a working class background so I am both eager to learn new skills as well as put those skills I possess into practice and being successful at any job I approach. While most of my work experience is centralized in the field of customer service, working in this field has allowed me to learn how to work with a wide variety of personalities effectively. Such experience has given me great people skills and I would like to apply these skills to a new position. I believe your company is one which values and uses such skills successfully and as a result fosters the personal growth and achievement of its employees.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Teller
Wells Fargo
San Fernando, California
09.2022 - Current
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and service requests.
- Managed cash drawer, ensuring balanced transactions daily.
- Resolved customer issues promptly, maintaining positive relationships.
- Trained new tellers on procedures and customer service techniques.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Maintained confidentiality of all customer records and information according to company policies.
Clerk and Lead Clerk
United States Postal Service
Van Nuys, CA
06.2016 - 12.2021
- Worked an RSS machine
- Sent out and received customers packages
- Handled a large amount of money and printed out money orders
- Handled stamps which is equivalent to money for the USPS
- Sorted over 3,000 packages daily to different routes to be delivered
- Had to memorize over 100 addresses to be able sort mail to the correct routes
- Had to deliver certain packages to addresses by a certain time in a staff car
- Trained new employees during the distribution shift and during holiday season
- Worked different schedules daily
- Answered telephones when supervisors were not around
- Counted and ordered inventory
- Supervised other clerks once i became lead clerk
- Emailed and called customers when they had questions or concerns about their packages
Ride operator and lead
Universal Studios Hollywood
Universal City/Studio City, CA
07.2014 - 06.2016
- Interacted with guests on a daily basis
- Keeping queues organized for guests so they could feel comfortable while waiting
- Dealt with groups of guests and had them seated so they could be with their party
- Fasten guests onto the ride comfortably and safely
- Would organize co workers for breaks and lunches
- Have coworkers rotate to different job positions
- When having an early shift had to ride the ride first to make sure it was safe for guests
Cashier, Customer service rep, supervisor
Walmart
Santa Clarita, CA
07.2013 - 07.2014
- Assisted customers with their groceries at checkout
- Handled a certain amount of money on a daily basis
- Assisted customers with their questions and concerns
- Handled returns and refunds
- Other duties as assigned
- Maintain and organize schedules and keep clean supervising department
Education
Social Work
College of The Canyons
Valencia, CA 06.2024 - 08.2025
Major - Criminology
Cal State Northridge
Northridge, CA06-2024
Associate of Science - Computer Science
Los Angeles Valley
Valley Glen, CA07.2017
High School Diploma -
Arleta High School
Arleta, CA06.2013
Skills
- Customer service
- Team collaboration
- Cash handling
- Time management
- Quick learner
- Multitasking
Timeline
Social Work
College of The Canyons
06.2024 - 08.2025
Teller
Wells Fargo
09.2022 - Current
Clerk and Lead Clerk
United States Postal Service
06.2016 - 12.2021
Ride operator and lead
Universal Studios Hollywood
07.2014 - 06.2016
Cashier, Customer service rep, supervisor
Walmart
07.2013 - 07.2014
Major - Criminology
Cal State Northridge
Associate of Science - Computer Science
Los Angeles Valley
High School Diploma -
Arleta High School