Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kenny Nelson

Richardson,TX

Summary

Dedicated and detail-oriented professional with 15 years of customer service experience, seeking a position in Customer Service Operations. Proven ability to deliver high-quality customer service, resolve inquiries efficiently, and contribute to enhancing the overall customer experience.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Dog Groomer

Kibble Pet Grooming
03.2022 - Current
  • Onboarded clients efficiently, ensuring accurate entry of pet information into the system.
  • Managed both incoming and outgoing calls, showcasing strong sales skills, handling scheduling, billing, and updating client information.
  • Groomed dogs to the complete satisfaction of customers, prioritizing pet safety in all services provided.

Dog Groomer/Team Leader

Petco
08.2019 - 03.2022
  • Led a team of groomers, demonstrating effective communication and leadership skills.
  • Managed client calls, resolving issues, handling sales, appointments, injuries, payroll, and scheduling.
  • Provided quick and courteous service to all pet parents in the salon.
  • Professionally performed grooming services, including bath services, haircut services, and walk-in services with a focus on animal welfare

Stylist/Manager

Fuzzy's Tails Grooming Boutique
01.2014 - 08.2019
  • Checked dogs in/out, grooming them to the satisfaction of their owners while catering to their specific needs.
  • Coordinated facility schedules to maximize efficiency and usage.
  • Recorded daily cash flow, prepared bank deposits, and planned spa services and programs.
  • Developed and implemented marketing strategies to establish budgets and financial goals.
  • Set retail goals and provided guidance to staff for goal achievement.

Education

High school diploma -

Evolution Academy Charter School
Richardson, TX
05.2010

Skills

  • Complaint Resolution
  • Data Entry
  • Payment Processing
  • Customer Service
  • Escalation Management
  • Technical Troubleshooting
  • Written and Oral Communication

Certification

OSHA 10

Timeline

Dog Groomer

Kibble Pet Grooming
03.2022 - Current

Dog Groomer/Team Leader

Petco
08.2019 - 03.2022

Stylist/Manager

Fuzzy's Tails Grooming Boutique
01.2014 - 08.2019

High school diploma -

Evolution Academy Charter School

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Kenny Nelson