Amelia McCartney
West Wareham,MA
Summary
Motivated individual with customer service experience. Looking to expand and gain knowledge in a new environment. Organized and skilled at prioritizing tasks, shows attention to detail, and superior work ethic.
Overview
5
5
years of professional experience
Work History
Dog Groomer
PetSmart
Bourne, MA
09.2021 - Current
- Provided customers with information on proper dog grooming techniques and pet health care advice.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Kept detailed records of services performed for each animal client.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed positive relationships with clients to ensure repeat business opportunities.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
Store Manager
Kilwins Chocolates & Ice Cream
Hyannis, MA
06.2019 - 07.2021
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels for merchandise to keep supply well-stocked.
Education
Some College (No Degree) - Athletic Training
Colby-Sawyer College
New London, NHSome College (No Degree) - Liberal Arts And General Studies
Cape Cod Community College
West Barnstable, MASkills
- Customer Service
- Organization and Time Management
- Appointment Scheduling
- Data Entry
- Complaint resolution
- Computer Proficiency
Timeline
Dog Groomer
PetSmart
09.2021 - Current
Store Manager
Kilwins Chocolates & Ice Cream
06.2019 - 07.2021
Some College (No Degree) - Athletic Training
Colby-Sawyer College
Some College (No Degree) - Liberal Arts And General Studies
Cape Cod Community College