Juanita Marquez
Tijeras,NM
Summary
Dedicated Intermediate Care Technician at NM Veterans Affairs Health Care System, adept in patient care and medical records management. Leveraged compassion, critical thinking, and Microsoft Excel proficiency to enhance patient satisfaction and streamline documentation processes. Excelled in high-stress environments, contributing to improved patient outcomes and efficient emergency room operations.
Overview
10
10
years of professional experience
Work History
CNA, Intermediate Care Technician (ICT)
NM Veterans Affairs Health Care System (NMVAHCS)
11.2023 - Current
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Improved patient satisfaction by addressing concerns and answering questions in a timely manner.
- Contributed valuable input during interdisciplinary meetings discussing individualized care plans, emphasizing the importance of patient-centered care.
- Documented patient interactions thoroughly in electronic medical records system, maintaining accurate records for future reference.
- Performed clerical duties using Microsoft Office software, ensuring accurate and timely completion of required reports.
- Verified eligibility for veterans' benefits, collaborating with administrative officers and medical leadership for accurate determinations.
Emergency Room Patient Care Technician
NM Veterans Affairs Health Care Systems (NMVAHCS)
05.2015 - 11.2023
- Improved patient satisfaction by providing compassionate and attentive care during high-stress situations.
- Assisted healthcare providers in delivering life-saving procedures, contributing to positive patient outcomes.
- Collaborated effectively with multidisciplinary teams to provide comprehensive care for diverse patient populations.
- Enhanced patient care by efficiently managing emergency room workflow and prioritizing tasks.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
High School Diploma -
New America High School
Albuquerque05-2013
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Attention to detail
- Medical records management
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Microsoft Excel
- Microsoft outlook
- Documentation
Timeline
CNA, Intermediate Care Technician (ICT)
NM Veterans Affairs Health Care System (NMVAHCS)
11.2023 - Current
Emergency Room Patient Care Technician
NM Veterans Affairs Health Care Systems (NMVAHCS)
05.2015 - 11.2023
High School Diploma -
New America High School
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