Juanita Martin
San Leandro,CA
Summary
Compassionate caregiver with a proven track record at Kaiser Permanente, enhancing patient financial satisfaction through empathetic support and meticulous attention to detail. Skilled in daily living assistance and time management, I excel in optimizing workflows and ensuring compliance, while promoting independence and quality of life for clients.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Caregiver
Alameda County
San Leandro, CA
07.2019 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Indexer Scanner
Kaiser Permanente
Oakland, CA
05.2017 - 07.2019
- Implemented quality control measures to minimize errors and maintain high standards in document organization.
- Achieved faster turnaround times by proactively identifying bottlenecks within workflows and implementing solutions for improved efficiency.
- Clarified ambiguous content during the indexing process, liaising directly with content creators for accurate information.
- Ensured timely completion of projects by prioritizing tasks based on deadlines and complexity.
- Maintained high accuracy levels with thorough quality checks on scanned documents.
- Managed sensitive documents with confidentiality and discretion, adhering to company policies and regulations.
- Archived documents to locate quickly by strictly following storage methods.
- Identified opportunities for process improvement within the scanning workflow, resulting in increased effectiveness and reduced costs.
- Optimized scanning procedures to accommodate large volumes of documents, maintaining high-quality standards.
- Supported company compliance efforts by updating digital filing systems in line with regulatory requirements.
- Reduced paper usage and promoted environmental sustainability by transitioning physical records to digital format.
- Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
Patient Financial Advisor
Kaiser Permanente
San Leandro, CA
09.2013 - 05.2017
- Maintained strict compliance with HIPAA regulations when handling sensitive patient information during all stages of the billing process.
- Enhanced patient financial satisfaction by providing clear explanations of billing policies and procedures.
- Conducted thorough reviews of patient records to identify discrepancies and ensure proper billing adjustments were made.
- Discussed financial and insurance options with patients.
- Provided empathetic support to patients facing financial difficulties, offering guidance on options for cost reduction or coverage alternatives.
- Assisted patients with insurance claims, ensuring timely submissions and accurate reimbursements.
- Educated patients on available financial assistance programs, helping them access resources for more affordable care.
- Followed up with patients and families to obtain additional information.
- Managed a high volume of patient accounts while maintaining exceptional attention to detail and accuracy.
- Screened patients with financial needs to determine assistance choices.
- Liaised between patients and insurance companies to address coverage concerns and clarify complex policy details.
- Updated accounts with latest patient, payment and insurance information.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Delivered support to medical staff in completion of patient paperwork.
Education
Allied Health Sciences
Western Career College
San Leandro, CA08.2004
Skills
- Respectful and compassionate
- Time management
- Patient care
- Daily living assistance
- Multitasking and organization
- Basic housekeeping
- Strong ethics
- Special needs care
- Autism support
- Daily living activities assistance
- Fast learner
- Attentive to people
- Compassionate care
- Excellent customer service skills
Certification
Medical Assistant Certificate (MA)
Western Career College California
August 2004
Early Career Experience
City of Oakland Parks and Recreation
Oakland, California
Arroyo Viejo Recreation Center
Recreation Aide
Assisted in planning and coordinating recreational programs and activities such as games, sports, arts and crafts as well as other recreational activities. Supervised participants during activities ensuring safety and prompting positive behavior in the environment for participants while helping maintain facilities.
Supporting Future Growth Childcare Center
Teachers Aide
Assisted staff in early childhood setting supported lead teachers by assisting with classroom management, lesson implementation and student supervision during free play, nap time, meals and transition while ensuring safe environment for young children.
Provided individualized attention and support to children and assisted with basic hygiene needs.
Providian Financial Corporation
Providian Financial
Pleasanton, California
Customer Service Representative
Handled high volume incoming calls while adhering to quality of standards by effectively and efficiently resolving customer issues, complaints and inquiries while keeping customer satisfaction at the core of decision making. Provided information about products and services responding to customers over phones, emails, and through correspondence. performed clerical assignments as needed.
Timeline
Caregiver
Alameda County
07.2019 - Current
Indexer Scanner
Kaiser Permanente
05.2017 - 07.2019
Patient Financial Advisor
Kaiser Permanente
09.2013 - 05.2017
Allied Health Sciences
Western Career College