Juanita Mitchell
New York,NY
Summary
Dynamic Direct Support Professional with a proven track record at Pride Health Care CRC, excelling in individualized care planning and crisis management. Adept at fostering team collaboration and enhancing client well-being through effective behavioral support. Committed to maintaining HIPAA compliance while delivering compassionate care and ensuring safety in all interactions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Direct Support Professional (DSP)
Pride Health Care Community Resource Center (CRC)
05.2023 - Current
- Delivered direct care to individuals with developmental disabilities in residential environments.
- Assisted individuals with daily living activities, including bathing, grooming, and meal preparation.
- Developed individualized care plans tailored to specific needs of each individual.
- Monitored progress and documented changes in condition for effective reporting.
- Documented client progress and reported concerns to the team.
- Trained new staff on best practices in client support services.
Point of Sale Associate
Rite Aid
Bronx, New York
11.2018 - 06.2021
- Assisted customers with product inquiries and provided excellent service.
- Managed cash handling procedures and maintained accurate till balances.
- Counted and balanced cashier drawers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Trained new employees by providing knowledge of specific store tasks and policies.
Tax Preparer
The Tax Associates
New York, NY
10.2011 - 06.2018
- Company Overview: New York, NY (Seasonal)
- Updated client information into our database
- Verified accuracy of checks being mailed to our office
- Assembling tax returns and financial information.
- Maintained excellent phone etiquette while gathering information to schedule appointments
- New York, NY (Seasonal)
Recreation Assistant
NYC Parks & Recreation
New York City, NY
02.2010 - 06.2011
- Monitored facility usage to ensure safety and compliance with regulations.
- Reported any incidents or accidents that occurred while on duty.
- Greeted guests and answered questions about recreational activities.
- Performed administrative duties such as data entry into computer systems or filing documents.
Education
Some College (No Degree) - Information Technology
EDWIN GOULD ACADEMY
Spring Valley, NYSkills
- Individualized care planning
- Problem solving
- Time management
- Team collaboration
- Multitasking and organization
- Disability awareness
- First aid and CPR
- Transportation
- Record keeping
- Crisis management
- Behavioral support
- HIPAA compliance
Certification
- CPR
Timeline
Direct Support Professional (DSP)
Pride Health Care Community Resource Center (CRC)
05.2023 - Current
Point of Sale Associate
Rite Aid
11.2018 - 06.2021
Tax Preparer
The Tax Associates
10.2011 - 06.2018
Recreation Assistant
NYC Parks & Recreation
02.2010 - 06.2011
Some College (No Degree) - Information Technology
EDWIN GOULD ACADEMY