Juanita Newberry-Kilpatrick
Newburgh
Summary
Results-driven administrative manager with expertise in operational optimization and issue resolution. Proven track record of enhancing team effectiveness through streamlined workflows and timely project execution. Recognized for outstanding performance and collaboration with management to deliver superior service across diverse teams.
Overview
38
38
years of professional experience
Work History
Admin Manager
MTA Headquarters
New York
12.2024 - Current
- Managed daily administrative operations for optimal office functionality.
- Coordinated with executive staff to ensure timely project completion.
- Resolved issues to improve management effectiveness.
- Trained and supervised junior staff on best practices and company policies.
- Collaborated with management team to streamline workflows and reduce redundancies.
- Supported departmental managers in developing project plans and initiatives.
- Supported office tasks during peak periods and staff absences.
- Represented work unit at meetings as liaison for requests and complaints.
Administration Manager
Metropolitan Transit Authority / New York City Transit
New York
10.2016 - 12.2024
- Achieved consistent promotions over 20+ years, reflecting increased scope and accountability.
- Oversaw administrative functions, managing document workflows for contracts and bids and monitoring purchasing processes for accuracy.
- Orchestrated public bid openings and prepared detailed bid package documents, ensuring compliance and transparency in the procurement process.
- Solicited procurements and entered data into procurement database, ensuring accuracy and timeliness.
- Mentored junior colleagues by allocating workflow and providing guidance to enhance performance.
- Developed and managed vendor relationships for minority/women-owned and disadvantaged business enterprises, enhancing program participation.
- Safeguarded confidentiality of sealed bids during open evaluations.
- Recognized for outstanding performance with achievement awards in 2001 and 2013, alongside a program excellence award in 2002.
Procurement Analyst
Metropolitan Transit Authority / New York City Transit
New York
02.2001 - 10.2016
- Processed and solicited contracts exceeding $10 million, enhancing resource allocation across MTA.
- Conducted rigorous evaluations of sealed bids, ensuring thorough assessment of vendor proposals.
- Facilitated bid openings for multiple agencies within MTA, ensuring compliance and transparency.
- Verified secure information for the process of opening sealed bids, maintaining integrity and confidentiality.
- Executed administrative functions, providing customer service to vendors and divisions across MTA.
- Collaborated with divisions within MTA to streamline administrative processes and enhance service delivery.
- Trained and mentored new colleagues, enhancing workflow efficiency through guidance in time management and organization.
- Supported North America’s largest transportation network, catering to annual ridership of 3 million passengers.
Purchasing Agent
Metropolitan Transit Authority / New York City Transit
New York
06.1999 - 02.2001
- Solicited capital contracts over $100,000 to meet procurement unit's requirements.
- Opened and tabulated confidential sealed bids, generating purchasing solicitations.
- Established vendor relationships to enhance procurement efficiency. while providing addenda for solicitation processes.
- Handled contract information input into CTMS database to support capital management.
- Developed advertisements and submitted drawings for reproduction purposes.
- Contributed to North America's largest transportation network, serving 3 million passengers annually.
- Previously excelled at MTA as technical support aide and clerical associate.
Clerical Associate
MTA - NYCT
Brooklyn
11.1988 - 06.1999
- Coordinated communication between staff and external agencies to expedite service requests.
- Managed daily clerical tasks to ensure smooth operational workflows.
- Maintained accurate records in electronic filing system for efficient retrieval.
- Responded to customer inquiries via phone and email, delivering timely information and assistance.
- Assisted in preparing reports and presentations for management review meetings.
- Provided administrative support to senior managers on various projects.
Education
Bachelor of Science - Business Management
University of Phoenix
Phoenix, AZ05-2009
Associate of Arts - Business Management
Western International University
Tempe, AZ05-2007
Skills
- Vendor management
- Administrative software proficiency
- Microsoft Office expertise
- Process improvement
- Problem solving
- Organizational skills
- Detail orientation
- Resourcefulness
- Communication skills
- Team leadership
- Workflow optimization
- Leadership and change management
- Customer service excellence
- Writing proficiency
Training
Analyst Core Program
Personal Information
Title: Manager
Professional Highlights
Consistently promoted through positions of increased scope and accountability during 20+-year tenure., Coordinate solicitation of highly visible capital contracts valued at $10M - $150M+., As key advisor to direct supervisor, offer recommendations to drive improvements across operational efficiency and effectiveness., Leverage public forums to cultivate and nurture profitable and sustainable vendor relationships., Completed broad range of administrative functions and provided quality customer service to outside vendors and divisions across MTA., Provided and verified secure information for process of opening sealed bids., Processed and solicited contracts valued at $10M +., Trained and mentored incoming colleagues, allocated workflow, and provided guidance in time management and organization., Recognized for outstanding performance with Achievement Awards in '01 and '13 as well as the Analyst Core Program Excellence Award in '02.,
Timeline
Admin Manager
MTA Headquarters
12.2024 - Current
Administration Manager
Metropolitan Transit Authority / New York City Transit
10.2016 - 12.2024
Procurement Analyst
Metropolitan Transit Authority / New York City Transit
02.2001 - 10.2016
Purchasing Agent
Metropolitan Transit Authority / New York City Transit
06.1999 - 02.2001
Clerical Associate
MTA - NYCT
11.1988 - 06.1999
Bachelor of Science - Business Management
University of Phoenix
Associate of Arts - Business Management
Western International University