Juanita O'canas
SUTTER MEDICAL FOUNDATION
Knights Landing,CA
26
years of professional experience
Detail-oriented professional with extensive experience in customer support and database maintenance. Known for enhancing service delivery and streamlining workflows, ensuring patient satisfaction and operational efficiency.
Work History
Laboratory Service Representative
1 Year 7 Months- Managed patient records using electronic health record systems to ensure data accuracy and confidentiality.
- Collaborated with healthcare team members to streamline patient flow and enhance service delivery efficiency.
- Responded to patient inquiries, providing accurate information regarding medical services and procedures.
- Assisted patients with scheduling appointments and navigating healthcare services.
- Ordering lab tests and clarifying orders with providers.
- Faxing Lab reports
Ambulatory Lab Assistant
4 Years 3 Months- Collecting routine laboratory tests following established protocols to ensure accuracy and reliability of results.
- Assisted in preparing specimens for analysis, adhering to strict regulatory guidelines for handling biological materials.
- Maintained laboratory equipment, ensuring optimal functionality and compliance with safety standards.
- Collaborated with team members to streamline workflows, enhancing overall laboratory efficiency and service delivery.
- Working in various lab locations
Certified Phlebotomy Technician
4 Years 8 Months- Performed venipunctures and draws with precision to ensure patient comfort and safety.
- Maintained accurate specimen handling and labeling procedures to uphold testing integrity.
- Collaborated with healthcare team to coordinate patient workflows, enhancing service efficiency.
- Trained new staff on phlebotomy techniques and safety protocols to ensure compliance.
Microbiology Lab Assistant
10 Months- Prep Specimens for microbiological tests to ensure accuracy and reliability of laboratory results.
- Assisted in preparation of samples for analysis using advanced laboratory equipment.
- Maintained sterile environments through proper cleaning and disinfection protocols.
- Collaborated with team members to streamline workflows and enhance lab efficiency.
Patient Service Representative
6 Years 9 Months- Greeting Patients checking in for Lab testing
- Collecting Venipunctures on all ages
- Facilitated communication between patients and healthcare providers to ensure timely service delivery.
- Streamlined patient check-in processes to enhance efficiency and reduce wait times.
- Managed patient inquiries and scheduled appointments using electronic health record systems.
- Trained new employees on customer service protocols and operational procedures.
Hemodialysis Technician
2 Years 3 Months- Operated hemodialysis machines to conduct patient treatments efficiently.
- Monitored patient vital signs during procedures to ensure safety and comfort.
- Educated patients on treatment processes and self-care post-dialysis for improved outcomes.
- Assisted in troubleshooting equipment malfunctions, maintaining optimal functionality.
Education
Associate of Science - Allied Healthcare Managment
Skills
Laboratory procedures
Record management
Database management
Workflow optimization
Customer relationship management
Patient relations
Complaint handling
Patient support
Timeline
Laboratory Service Representative
SUTTER MEDICAL FOUNDATION
01.2025 - CurrentRead More
Ambulatory Lab Assistant
SUTTER MEDICAL FOUNDATION
10.2020 - 01.2025Read More
Certified Phlebotomy Technician
Quest Diagnotics
02.2016 - 10.2020Read More
Microbiology Lab Assistant
Dignity Health
04.2015 - 02.2016Read More
Patient Service Representative
Laboratory Corp Of America
07.2008 - 04.2015Read More
Hemodialysis Technician
Woodland Dialysis
02.2001 - 05.2003Read More
High Tech Institute
Associate of Science from Allied Healthcare Managment
Read More