Hi, I’m
Juanita Olalde
Dallas,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Fluent in Spanish.
Overview
9
years of professional experience
1
Certification
2
years of post-secondary education
Work History
World Healing Center Church
Customer Service Specialist
2004.03 - 2013.06 (9 years & 3 months)
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions on English and Spanish line
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and maintain partnerships with ministry/church.
- Maintained and managed customer files and databases.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
- Handled over 40 calls per day
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Education
Voice To The Nations Institute , 6435 SW 130 Ave. #303 Miami, FL 33186
Master in Theology in Counseling from Theology
2020.02 - 2022.03 (2 years & 1 month)
Skills
- Persuasive Techniques
- Policy and Procedure Adherence
- Delinquency Monitoring
- QC
- Issue and Complaint Resolution
- Maintaining Spanish Speaking Positive Customer Relations
Languages
Spanish
Native or Bilingual
Additional Information
Volunteer Children's Ministry Director at Heartland Hispana in Irving, Texas from 2006 - 2012
Current Pastor alongside my husband, Alejandro Olalde at Comunidad Cristiana Un Nuevo Amanecer in Irving, Texas since September 2012
Certification
- Certified Chaplain through Ambassadors of The King International
Timeline
Voice To The Nations Institute
Master in Theology in Counseling from Theology
2020.02 - 2022.03 (2 years & 1 month)
Customer Service Specialist
World Healing Center Church
2004.03 - 2013.06 (9 years & 3 months)
- Certified Chaplain through Ambassadors of The King International
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