Hi, I’m
Juanita Olalde
Dallas,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Fluent in Spanish.
Overview
9
years of professional experience
1
Certification
2
years of post-secondary education
Work History
World Healing Center Church
Customer Service Specialist
03.2004 - 06.2013
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions on English and Spanish line
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and maintain partnerships with ministry/church.
- Maintained and managed customer files and databases.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
- Handled over 40 calls per day
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Education
Voice To The Nations Institute, 6435 SW 130 Ave. #303 Miami, FL 33186
Master in Theology in Counseling from Theology
02.2020 - 03.2022
Skills
- Persuasive Techniques
- Policy and Procedure Adherence
- Delinquency Monitoring
- QC
- Issue and Complaint Resolution
- Maintaining Spanish Speaking Positive Customer Relations
Languages
Spanish
Native or Bilingual
Additional Information
Volunteer Children's Ministry Director at Heartland Hispana in Irving, Texas from 2006 - 2012
Current Pastor alongside my husband, Alejandro Olalde at Comunidad Cristiana Un Nuevo Amanecer in Irving, Texas since September 2012
Certification
- Certified Chaplain through Ambassadors of The King International
Timeline
Voice To The Nations Institute
Master in Theology in Counseling from Theology
02.2020 - 03.2022
Customer Service Specialist
World Healing Center Church
03.2004 - 06.2013
- Certified Chaplain through Ambassadors of The King International
Similar Profiles
Egbert KyaruziEgbert Kyaruzi
RESETTLEMENT EXPERT at Church World Service/Resettlement Support Center Africa (CWS/RSC) Africa Regional Deployment Unit (ARDU)/UNHCRRESETTLEMENT EXPERT at Church World Service/Resettlement Support Center Africa (CWS/RSC) Africa Regional Deployment Unit (ARDU)/UNHCR
Michelle AmutavyMichelle Amutavy
Caseworker at Church World Service/ Resettlement Support Center - AfricaCaseworker at Church World Service/ Resettlement Support Center - Africa
Sathwik M PSathwik M P
Volunteer at World Pranic Healing OrganizationVolunteer at World Pranic Healing Organization