JUANITA OSBORNE
Warren,OH
Summary
Juanita Osborne holds an Associate Degree in Business Administration with over ten years of extensive administrative experience. I am experienced in performing background screening, data entry, and providing a high level of customer service. Juanita reviewed and audited accounts and handled reports. I am proficient in using Microsoft Office Software (Excel, Word, Outlook, and PowerPoint). Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence. Human Resources Executive with 15 years of progressive HR experience and advanced knowledge of employment law, compensation, recruitment, and employee relations. Engages with HR service providers and suppliers on HR systems, payroll, insurance, and training and development to promote high-performing organizations with efficient operating systems, professional and skilled staff, and sound financial resources. Maintains strong stakeholder focus and service-oriented attitude with excellent organization and interpersonal skills to excel in amulti-cultural environment.
Overview
21
21
years of professional experience
Work History
HR Director
Arbors
10.2022 - 06.2023
- Daily key factor reporting including variance report
- Timesheet collecting and entering Kronos
- Payroll (Kronos)
- Healthsource/Symplr (recruiting)
- Interviewing
- Weekly orientation
- Compliance reports and collection
- Workers Comp Submission
- Creating and maintaining employee files
- Record keeping
- Employee evaluations
- Background checks
- Conducting employee meetings and training
- Employee corrective actions (PIP, terminations, etc)
General Clerk II
ADC Management
02.2022 - 09.2022
- A wide variety of general office procedures and administrative duties such as setting-up and maintaining files, composing and proofreading documents, collecting and compiling data, and coordinating the flow of reports, invoices, or records.
Office Manager
JRO Credit Services LLC
02.2019 - 01.2022
- Managed 50 to 100 clients a month consisting of but not limited to: monthly review and audits of each client's account, sending dispute letters to credit reporting agencies and creditors reporting inaccurate information on each clients credit reports
- Filed disputes against creditors and/or credit reporting agencies as it is related to the FCRA (Fair Credit
- Reporting Act), credit education and resources
- A/P & A/R, marketing, presentations, cold calling etc
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
- Prepared meeting materials and took clear notes to distribute to stakeholders
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Maintained computer and physical filing systems
- Developed standard operating procedures for all administrative employees
- Managed office operations while scheduling appointments for department managers
- Maintained CRM database with customer updates and report generation
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns
- Coached new hires on company processes while managing employees to achieve maximum production
- Oversaw quality control and productivity rates to increase revenue and production times
- Evaluated employee records and productivity to complete employee evaluations
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Career Services Support Representative
Ross Medical Education Center
11.2015 - 12.2018
- Provided career guidance to recent graduates and alumni, educate students about resume building, interview process, job expectation and professionalism
- Maintained regular contacts with companies for new job opportunities, provided job placement assistance to students according to school policies, and federal and state regulations
- Held seminars on interview skills and job search strategies, developed strong relationship with potential employers to build job placement opportunities for students
- Maintained computer and physical filing systems
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns
- Coached new hires on company processes while managing employees to achieve maximum production
- Utilized client and staff feedback to maintain customer partnerships and increase revenue
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Staffing Specialist
Labor Ready
07.2014 - 11.2015
- Handled recruiting, screening, interviewing, hiring, and placing assignment employees on job assignments
- Built and maintained positive business relationships with customers and assignment employees
- Data entry, customer service, payroll, time management, time clock, all business office equipment, and procedures
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Prepared meeting materials and took clear notes to distribute to stakeholders
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Maintained computer and physical filing systems
- Managed office operations while scheduling appointments for department managers
- Maintained CRM database with customer updates and report generation
- Coordinated special projects and managed schedules
- Coached new hires on company processes while managing employees to achieve maximum production
- Oversaw quality control and productivity rates to increase revenue and production times
- Evaluated employee records and productivity to complete employee evaluations.
Office Manager
Mt. Olive Baptist Church
11.2005 - 01.2013
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Evaluated employee records and productivity to complete employee evaluations
- Utilized client and staff feedback to maintain customer partnerships and increase revenue
- Prepared meeting materials and took clear notes to distribute to stakeholders
- Oversaw quality control and productivity rates to increase revenue and production times
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement
- Developed standard operating procedures for all administrative employees
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns
- Arranged corporate and office conferences for company employees and guests
- Coached new hires on company processes while managing employees to achieve maximum production
- Maintained computer and physical filing systems
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders
- Managed office operations while scheduling appointments for department managers
- Coordinated special projects and managed schedules
- Compared vendor prices and negotiated for optimal savings
- Maintained CRM database with customer updates and report generation
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates
- Sourced vendors for special project needs and negotiated contracts
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Property Manager
National Church Residences
03.2002 - 08.2005
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
- Coordinated with janitorial and engineering staff on maintenance and upkeep
- Prepared specifications, solicited bids and approved subcontracts for building services
- Introduced prospective tenants to types of units available and performed tours of premises
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services
- Followed up on delinquent tenants and coordinated collection procedures
- Maintained sufficient number of units market-ready for lease
- Maintained original leases and renewal documents in digital and hardcopy format for property management office
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services
- Trained and motivated leasing staff during bi-monthly trainings
- Verified income, assets and expenses and completed file tracking sheet for each applicant
- Completed final move-out walk-throughs with tenants to identify required repairs
- Handled disciplinary actions, performance appraisals and terminations of company staff
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Prepared meeting materials and took clear notes to distribute to stakeholders
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Compared vendor prices and negotiated for optimal savings
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Arranged corporate and office conferences for company employees and guests
- Maintained computer and physical filing systems
- Developed standard operating procedures for all administrative employees
- Sourced vendors for special project needs and negotiated contracts.
Education
Associates - Business Administration
Metro Community College
Omaha, NESkills
- Employee training and development
- Payroll and budgeting
- Spreadsheet management
- AP/AR Proficiency
- Staff Management
- Employee Evaluation
- Interviewing
- Business administration
Timeline
HR Director
Arbors
10.2022 - 06.2023
General Clerk II
ADC Management
02.2022 - 09.2022
Office Manager
JRO Credit Services LLC
02.2019 - 01.2022
Career Services Support Representative
Ross Medical Education Center
11.2015 - 12.2018
Staffing Specialist
Labor Ready
07.2014 - 11.2015
Office Manager
Mt. Olive Baptist Church
11.2005 - 01.2013
Property Manager
National Church Residences
03.2002 - 08.2005
Associates - Business Administration
Metro Community College
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