Juanita Prieto
Los Indios ,TX
Summary
Dynamic Store Manager with a proven track record at AutoZone, excelling in customer service and team leadership. Enhanced customer satisfaction through effective training and mentoring, while optimizing inventory management and cash control. Cultivated a positive work environment, significantly reducing employee turnover and fostering strong relationships within the team.
Overview
14
14
years of professional experience
Work History
Store Manager
AutoZone
San Benito Tx
04.2011 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
Education
San Benito High School
San Benito, TX05.1997
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Team building and leadership
- Team motivation
- Supply ordering
- Policies and procedures
- Store displays
- Employee scheduling
- Accurate cash handling
- Work Planning and Prioritization
- Opening and closing procedures
- Relationship building and management
- Retail sales techniques
- Payroll management
- Customer response
- Accurate money handling
- Bank deposit procedures
- Loss prevention
- Bank and safe deposits
- Inventory oversight
- Sales promotions
Timeline
Store Manager
AutoZone
04.2011 - Current
San Benito High School