Juanita Russell
Maywood,IL
Summary
Customer Service versed in warehouse operations and logistics. Possesses exceptional organizational skills and attention to detail. Willing to go the extra mile to meet tight deadlines and reach company goals.
Overview
17
17
years of professional experience
Work History
Customer Service/ Package Handler
UPS Customer Center
Franklin Park, IL
09.1997 - 10.1999
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Participated in physical inventory counts every day.
- Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Handled acceptance of delivered packages, checking and ensuring proper product type and amounts during unloading of merchandise.
Customer Service Associate
Santana Energy (Gas Company)
Lagrange, IL
02.2001 - 02.2002
- Directed calls to appropriate individuals and departments.
- Successfully acquired an average of 30 new customers per month, generating a 20% growth in revenue.
- Helped drive sales goals and achieve monthly quotas.
- Set up and explained new membership contracts.
Customer Service Specialist
Illinois Tollway M-14
Downers Grove, IL
03.2002 - 06.2007
- Answered customer telephone calls promptly and in an appropriate manner.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Trained 25 new sales associates each quarter.
- Entered data promptly and efficiently with a 100% accuracy rate.
Customer Service Representative
FTD
Downers Grove, IL
07.2007 - 04.2010
- Recommended alternative items if product was out of stock.
- Scheduled weekly inventory pickups and deliveries with vendors.
- Routinely answered customer questions regarding merchandise and pricing.
Warehouse Manager
Edward Don & Company
Woodridge, IL
09.2010 - 02.2015
- Handled day-to-day shipping and receiving, typically overseeing more than 10,000 packages per day.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Provided updates on critical shipments to the corporate departments and customers who requested them.
- Conducted research to address shipping errors and packaging mistakes.
- Supervised material flow, storage and global order fulfillment.
- Tracked time spent on assignments each day for productivity reporting.
- Forecasted manpower requirements based on daily workload and company targets.
- Achieved a 85% on-time shipment rate.
- Conducted monthly inventories of materials on the work floor.
Education
High School Diploma -
Proviso East High School
Maywood, IL1998
Skills
- Distribution and warehousing
- Database management
- Documentation
- Fast learner
- Warehouse and fulfillment
- Customer service
- Staff supervision
- Shipping and receiving
- Deadline-driven
- Warehouse and manufacturing operations
Timeline
Warehouse Manager
Edward Don & Company
09.2010 - 02.2015
Customer Service Representative
FTD
07.2007 - 04.2010
Customer Service Specialist
Illinois Tollway M-14
03.2002 - 06.2007
Customer Service Associate
Santana Energy (Gas Company)
02.2001 - 02.2002
Customer Service/ Package Handler
UPS Customer Center
09.1997 - 10.1999
High School Diploma -
Proviso East High School