Juanita Sandate Figueroa
Killeen,TX
Summary
Experienced with supporting classroom instruction and fostering student engagement. Utilizes effective communication to aid in lesson delivery and student interaction. Track record of enhancing educational experiences through strong organizational and interpersonal skills.
Overview
28
28
years of professional experience
Work History
Educational Aide/Special Education
Ellison High School
10.2013 - 05.2025
- Assisted teachers in classroom management and student engagement activities.
- Supported individualized education plans through tailored instructional strategies.
- Collaborated with educators to prepare learning materials and resources.
- Monitored student progress and provided feedback to support academic growth.
- Worked with individual students and small groups of students to reinforce learning of material or skills initially introduced by the teacher.
- Checked notebooks, corrected papers, and supervised testing and make up work as assigned by the teacher.
- Read to students, listened to students read and participated in other forms of oral communication with students.
- Assisted students in the library, media center and computer lab.
- Assisted the substitute teacher in the absence of the teacher.
- Performed other such task as assigned by the special education teacher and coordinator.
- Responsible for education, care safety, and transportation of special needs students.
Customer Service Agent
Aegis
01.2011 - 07.2012
- Provide customers accurate information
- Assisted customers with enrollments
- Retain customers who were considering changing companies
- Reporting abnormal calls to management that assisted improving the company
- Participate in client meetings to provide feedback
Call Center Representative
Sallie Mae
07.1997 - 12.2010
- Service student loan accounts by providing accurate, clear and concise responses to incoming customer calls
- Resolve customer account concerns effectively and patiently
- Performed processing functions necessary to facilitate first call resolution and reflect the accurate status
- Communicated in an accurate and efficient manner both in writing and verbally
- Researched accounts based on the information provided by the customer
- Navigated multiple computer applications quickly and analyze multiple bits of information to achieve the most effective solution
- Assisted in training new employees and prepare them to handle the fast past work environment
Timeline
Educational Aide/Special Education
Ellison High School
10.2013 - 05.2025
Customer Service Agent
Aegis
01.2011 - 07.2012
Call Center Representative
Sallie Mae
07.1997 - 12.2010
Education
- Killeen High School- High School Diploma (1978)
- Central Texas College - Interdisciplinary Studies (Fall 1978 - Spring 1979)
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