Summary
Overview
Work History
Education
Skills
Timeline
Generic

JUANITA SANDOVAL

Irving

Summary

Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.

Overview

9
9
years of professional experience

Work History

Front Desk Agent /Night Auditor

Sheraton Arlington Hotel
12.2024 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Supported reporting requirements of accounting and finance teams.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Ensured accurate billing and payment processing, reducing, errors and guest disputes.
  • Greeted guests at the front desk and engaged in pleasant conversations while managing check-in process.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Handled end-of-day reports, drawer balance and night audit.

Front Desk Agent /Assistant Manager in Training

HomeTowne Studios
09.2023 - 07.2024
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Handle reservation requests; check guest in/out; handle guest accounting and cashier functions.
  • Make change, and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status; promote future sales and enter sales leads.
  • Communicate with the general manager and other front desk representatives, as needed, about problems, requests, and/or concerns regarding guests and rooms.
  • Assist general manager with closing DOTN.
  • Assist in the management of the daily, weekly, monthly administrative functions but not limited to scheduling, labor reporting, night audit verification, payroll, etc.
  • Assist general manager in the hotel's quality by inspecting rooms, public access areas, outside grounds for cleanliness and order.
  • Assist in the management of the front desk, housekeeping, maintenance, laundry, and sales at the hotel.
  • Assist in training and leading of employees to meet and exceed service and quality of goods.
  • Managed property inventory and ordering supplies to ensure proper stock levels are maintained while remaining within budget.

Front Desk /Medical Assistant

Summit Gastroenterology (Temporary)
02.2023 - 04.2023
  • Supported administrative tasks such as mail distribution or document scanning when necessary to maximize overall team productivity.
  • Answered calls, Scheduling, Checked patients in/out, Call in for refills, Instructions for upcoming colonoscopy procedures, Insurance verification, Collected co-pays, Scanned pre-op procedures in patient charts, Roomed patients, vitals, setup instruments for treatment of hemorrhoids, Cleaned and restocked examination rooms.

Externship I & II /Caregiver

Front Office Medical Administration /Home Health
11.2021 - 10.2022
  • Assisted clients with activities of daily living, promoting independence and quality of life, Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping, Assisted with dressing guidance, grooming, meal preparation, and medication reminders, Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space, Checked vitals daily (blood pressure, weight, temperature).
  • Greeted patients, Checked patients in, Verification of insurance and benefits, Collected insurance co-pays, Balance closing, Answer incoming calls, Processed referrals, Enter surgical orders, Filing/Scanning/Updating patient information.

Cashier /Production /Manager

Pizza Hut
08.2016 - 09.2021
  • Open/close store, Administrative paperwork, Cooked and prepared customer orders, Schedules; shift changes, Payroll, Food safety.

Cashier /Night Flight

Dollar Tree
10.2018 - 10.2019
  • Help unload product, Administrative paperwork, Ensured store was cleaned and always maintained, Customer service, Followed policies and procedures ensuring store always up to code.

Education

Diploma: Accredited Medical Office Administration -

Concorde Career College
Grand Prairie, TX
02-2022

High School Diploma -

Grand Prairie High School
Grand Prairie, TX
05-2018

Skills

  • Customer Service
  • Guest Services
  • Artistic Problem-Solving
  • Proficient in Medical Terminology
  • Billing/Coding
  • Telephone Etiquette
  • Charting
  • Scheduling
  • Data Entry
  • Collaborator
  • Goal-Oriented
  • Committed Team Member
  • Efficient at Acquiring New Skills
  • Detail-Oriented
  • Insurance Verification
  • Sales Expertise
  • Attention to Detail

Timeline

Front Desk Agent /Night Auditor

Sheraton Arlington Hotel
12.2024 - Current

Front Desk Agent /Assistant Manager in Training

HomeTowne Studios
09.2023 - 07.2024

Front Desk /Medical Assistant

Summit Gastroenterology (Temporary)
02.2023 - 04.2023

Externship I & II /Caregiver

Front Office Medical Administration /Home Health
11.2021 - 10.2022

Cashier /Night Flight

Dollar Tree
10.2018 - 10.2019

Cashier /Production /Manager

Pizza Hut
08.2016 - 09.2021

Diploma: Accredited Medical Office Administration -

Concorde Career College

High School Diploma -

Grand Prairie High School

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