Juanita Santana
Aurora,CO
Summary
Orderly and committed professional offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Order Entry Technician
Grane RX
06.2022 - Current
- Completed accurate order entry and data verification.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Set up and modified patient profiles to include current medications and insurance details.
Human Resources Administrator
Amazon
08.2017 - 03.2022
- Regularly updated HR databases to reflect employee information, changes in benefits and other details.
- Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
- Supervised onboarding process for newly hired employees, including distribution of all paperwork.
- Leveraged internal HR databases to organize and maintain personnel records, enter employee data and update previous data.
- Informed job applicants of duties and responsibilities, compensation and benefits.
Administrative Assistant
Elevated Endodontics
04.2017 - 10.2021
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Some College (No Degree) - Hospitality Administration And Management
Pickens Technical College
Aurora, COAssociate of Applied Science - Pharmacy Technology
Northeastern Junior College
Sterling, CO05.2027
Skills
- Regulatory Compliance
- Drug safety
- Operations Support
- Insurance Billing
- Human resources administration
- Technical Support
- Reservation Management
- Appointment Setting
- Scheduling and calendar management
- Effective Planning
- Hospitality services
- Time Management
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the year for outstanding performance and team contributions.
Certification
- Hospitality and Tourism Management & Marketing , American Hotel and Lodging Educational Instituutre- 2016
Timeline
Order Entry Technician
Grane RX
06.2022 - Current
Human Resources Administrator
Amazon
08.2017 - 03.2022
Administrative Assistant
Elevated Endodontics
04.2017 - 10.2021
Some College (No Degree) - Hospitality Administration And Management
Pickens Technical College
Associate of Applied Science - Pharmacy Technology
Northeastern Junior College
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