Juanita Serna
Fort Lauderdale,FL
Summary
Experienced Case Manager with expertise in high acuity, high caseload settings. Skilled in coordinating person-centered treatment plans, ensuring compliance, and maintaining thorough documentation. Skilled court liaison, collaborating with legal system officials and treatment providers to support justice-involved clients. Proficient in addressing co-occurring disorders and psychosocial barriers using trauma-informed recovery approaches. Recognized for strong clinical judgment, organizational efficiency, and the ability to manage multiple priorities while promoting client-centered recovery outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Drug Court Liaison
Mastermind Care, Inc.
Margate, FL
01.2025 - Current
- Facilitated timely communication between clients, courts, legal representatives, and law enforcement.
- Worked directly with the Broward Drug Court program as a service provider.
- Generated detailed case status reports for review by court personnel.
Case Manager
Mastermind Care, Inc.
Margate, FL
03.2022 - Current
- Provided comprehensive case management, creating and implementing individualized treatment plans to address client needs and goals.
- Monitored client progress and coordinated multidisciplinary services and discharge planning.
Case Manager
We Level Up Treatment Centers
Lake Worth, FL
03.2019 - 03.2022
- Provided comprehensive case management and conducted client assessments to develop individualized care/ discharge plans.
- Managed a caseload of 60+ clients, monitoring and evaluating care plans for effectiveness.
Distribution Manager/ Operations Manager
Bath & Body Works DC
Florida
02.2019 - 11.2021
- Supervised daily activities of distribution staff, providing guidance, training, and performance support.
- Collaborated with cross-functional teams to enhance service quality and operational effectiveness.
Case Manager
Watershed Treatment Center
Boynton Beach, FL
12.2017 - 01.2019
- Facilitated individual and group sessions to drive positive behavior change and enhance client outcomes.
- Managed diverse caseload, ensuring tailored support for each patient's unique needs.
- Coordinated individualized discharge plans to ensure safe transitions for clients returning to community and home environments.
Education
Certified Medical Assistant -
Corinthian Colleges
Pompano Beach, FL01-2015
High School Diploma -
J.P. Taravella Highschool
Coral Springs, FL2011
Skills
- Court Liaison & Legal Process Coordination
- Clinical & Legal Documentation (EMR/EHR)
- Comprehensive Client Assessments & Risk Evaluation
- Crisis Intervention & De-escalation
- Individualized SUD Treatment Planning & Implementation
- High-Volume Caseload Management
- Client Advocacy & Recovery-Oriented Care
- Motivational Interviewing (MI)
- Linkage to Community & Social Services
- FMLA/STD
Certification
Certified Notary Public | State of Florida | Commissioned 2025–2029
CPR Certified.
CPI Non-violent Crisis Intervention Training.
Trauma-Informed Care Training.
Violence De-escalation Training.
HIPAA Compliance Training.
Overdose Prevention and Naloxone Administration Training.
Medication-Assisted Treatment (MAT) Training
Languages
Spanish
Native or Bilingual
Timeline
Drug Court Liaison
Mastermind Care, Inc.
01.2025 - Current
Case Manager
Mastermind Care, Inc.
03.2022 - Current
Case Manager
We Level Up Treatment Centers
03.2019 - 03.2022
Distribution Manager/ Operations Manager
Bath & Body Works DC
02.2019 - 11.2021
Case Manager
Watershed Treatment Center
12.2017 - 01.2019
Certified Medical Assistant -
Corinthian Colleges
High School Diploma -
J.P. Taravella Highschool