Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Juanita Thomas

Zebulon,NC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Community Outreach Specialist

Legal Aid Of North Carolina
Raleigh, NC
09/01/23 - Current
  • Developed and implemented outreach strategies to build relationships with community organizations.
  • Organized and facilitated workshops on topics related to community outreach initiatives.
  • Developed comprehensive plans for special events such as health fairs, fundraisers.
  • Participated in meetings with stakeholders from diverse backgrounds to discuss potential partnerships and collaborations.
  • Developed strategies for engaging hard-to-reach populations through innovative approaches.
  • Organized community outreach programs to drive awareness to Medicaid Expansion and Health Care Plans.

Sr. Logistics Coordinator

1-800-pack-rat
Wake Forest, NC
06.2020 - 08.2023
  • Coordinated with suppliers, manufacturers and customers to ensure smooth supply chain operations.
  • Ensured compliance with all relevant international laws, regulations and standards regarding transportation of goods.
  • Managed external partners including freight forwarders, 3PL providers and customs brokers.
  • Negotiated contracts with third party vendors for services such as warehousing, trucking and distribution.
  • Resolved disputes between customers and carriers relating to delivery delays or damaged goods.
  • Planned routes for drivers based on customer requirements while optimizing fuel consumption.

Claims Processing Specialist

1-800-pack-rat
Wake Forest, NC
04.2013 - 08.2023
  • Investigated insurance claims to determine coverage and liability.
  • Assessed damage to property, vehicles and personal belongings.
  • Negotiated settlements with claimants, attorneys and other parties involved in the claim process.
  • Analyzed and evaluated claim forms, medical reports, bills, and other documents to ensure accuracy of data.
  • Corresponded with providers regarding any missing or incomplete documentation needed for successful adjudication of claims.
  • Assisted customers via telephone inquiries related to their specific claim status or general questions about the company's services.
  • Reconciled payment discrepancies between provider statements and remittance advice from payers.
  • Managed escalated customer complaints pertaining to denied or delayed payments in a timely manner.

Loan Servicing Specialist

Home Buyers Network
Raleigh, NC
05.1992 - 04.2013
  • Verified customer data, such as income and credit histories, to determine eligibility for loans.
  • Reviewed loan documents to ensure accuracy and compliance with regulatory guidelines.
  • Conducted research on past-due accounts to identify delinquency factors and initiated collection efforts.
  • Assisted customers in completing loan applications and provided guidance on the types of loans available.
  • Provided financial counseling services to borrowers in need of assistance with budgeting or debt management.
  • Analyzed borrower creditworthiness by reviewing credit reports from external sources.
  • Monitored delinquent accounts to ensure timely payments were received in accordance with contractual agreements.

Education

Associate of Science - Business Administration And Management

Vance Granville Community College
Louisburg, NC

Skills

  • Resource Mobilization
  • Community Engagement
  • Cultural Competency
  • Research abilities
  • Medical Terminology
  • Insurance claims processing
  • Claim validity determination
  • HIPAA
  • Effective communication abilities
  • Medical terminology proficiency
  • Credit
  • Practiced at FHA loan process
  • Information Verification
  • Attention to Detail
  • Excellent Communication

Certification

  • Administrator in Training
  • Medication Technician
  • Activity Coordinator

Timeline

Sr. Logistics Coordinator

1-800-pack-rat
06.2020 - 08.2023

Claims Processing Specialist

1-800-pack-rat
04.2013 - 08.2023

Loan Servicing Specialist

Home Buyers Network
05.1992 - 04.2013

Community Outreach Specialist

Legal Aid Of North Carolina
09/01/23 - Current

Associate of Science - Business Administration And Management

Vance Granville Community College

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Juanita Thomas